Customer Support Team Lead Jobs – Wave Mobile Money Jobs at Uganda Jobs

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Customer Support Team Lead Jobs – Wave Mobile Money Jobs in Kampala at Uganda Jobs Customer Support Team Lead Jobs – Wave Mobile Money Employment opportunities Uganda Jobs

Job Title    Customer Support Team Lead
Organisation Wave Mobile Money



Duty Station  You’ll work from our office in Kampala and will spend most of the day in the field possibly, in other regions of Uganda
 
About US
Wave Mobile Money has a mission to bring digital finance to everyone in Africa. Wave is solving this problem by using technology to build a radically inclusive and extremely affordable financial network.
 
Job Summary  We’re looking for a customer service lead who’s resourceful and excited about getting things done. You’ll be responsible for leading our customer service team as we rapidly scale our business in Uganda. In this role, you will ensure the smooth functioning of customer support services at Wave. You will also manage, coordinate and train a team of 30+ support representatives and group leads.
 
Key Duties and Responsibilities 
Building user loyalty by being the voice of Wave when users call in for support or more information
Managing the Support team, including their schedule and carrying out their performance reviews
Providing training and refresher courses for the support team to ensure they strengthen their skills and knowledge
Ensuring quality service for all Wave users
Reporting bugs detected to engineers
Preparing periodic reports on the activity of the support
Assessing and communicating Human Resources and material needs to achieve all support related activities
Participating and leading interview process for new hires
Leading by Wave’s values
 


Qualifications, Skills and Experience
The applicant should have completed secondary education
At least three years’ experience in customer service or call center operations
Two years of experience leading a team bonus point if call center team!
Experience working at an international company
Strong proficiency in English and a local language other languages or local languages may be an asset
 
How to Apply
All candidates should fill out the online form, and upload a resume plus a cover letter describing your interest in Wave and the role at the link below. We review applications on a rolling basis.
 
Click Here
 
NB Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 

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Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Customer Support Team Lead Jobs – Wave Mobile Money Jobs in Kampala at Uganda Jobs Customer Support Team Lead Jobs – Wave Mobile Money Employment opportunities Uganda Jobs

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Brown Alex Wednesday 1 September 2021 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs