Jobs in Kampala Uganda It Applications Support Job VacanciesMtn-Uganda Jobs in Kampala Engineer Jobs in Kampala at It Applications Support Job VacanciesMtn-Uganda Engineer Employment opportunities It Applications Support Job VacanciesMtn-Uganda
Job Title ⇒ Engineer - IT Applications Support
]https//www.theugandanjobline.com/
Organisation ⇒ MTN-Uganda
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Manager IT Applications
About US ⇒
MTN-Uganda is the leading telecommunications Company in Uganda, providing
payphone, fixed lines, fax/data, internet and mobile services.
Job Summary ⇒ The Engineer - IT Applications Support will support the
assigned IT Applications by proactive identification, isolation, and
resolution of issues in the assigned applications/systems stack. The incumbent
shall ensure platforms’ uptime and services availability, attend to customer
trouble tickets escalated from front end teams within SLA and ensure efficient
Operations & Maintenance of the assigned Enterprise IT applications.
Key Duties and Responsibilities ⇒
⇗ To provide L1 and L2 operational maintenance and support for the IT
Applications
⇗ To attend to incidents, work orders, problem tickets, changes etc.
pertaining the relevant applications/systems assigned
⇗ Ensure optimization of the assigned IT applications to meet company KPI-s
and customer expectations
⇗ Development of technical documents including Standard operating procedures,
troubleshooting guides
⇗ Derivation of trends in performance from statistics as well as from
customer complaints to provide long term solutions to problems identified
⇗ Actively collaborate with other Business functions to understand their pain
areas and come up with improvement plan
⇗ Serve MTN UG’s customers and provide solutions to customer problems to
improve the customer experience
⇗ Matrix management across Information systems and business units
⇗ Working with multiple vendors and business units
⇗ Execute any assignments that may be assigned from time to time at
management’s discretion.
Qualifications, Skills and Experience ⇒
⇗ The applicant for the MTN-Uganda Engineer - IT Applications Support job
placement must hold a Bachelor’s Degree in Computer Science, Information
Technology, Software Engineering, or related field.
⇗ Four years of experience in a busy IT environment
⇗ Two years of experience specific to software development and maintenance of
applications
⇗ Two years’ experience specific to UNIX shell scripting, Database
programming
⇗ Experience working on Enterprise Applications.
⇗ Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
⇗ Shell scripting/Programming
⇗ Unix/ Linux System administration
⇗ Basic IP networking knowledge
⇗ Software Development and management
⇗ Reporting
⇗ Analytical Thinking
⇗ Business Process Design and Reengineering
⇗ Decision Making
⇗ Information Management
⇗ Problem Solving
⇗ Project Planning and Control
⇗ Strategic Thinking and Planning
⇗ System Analysis, Design, and Integration
⇗ Telecommunications Technology Fundamentals
⇗ Results orientation
⇗ Credibility
⇗ Building collaborative relationships
⇗ Engaged management
⇗ Influencing, Leadership, Power
⇗ Risk-taking, Innovation
How to Apply ⇒
All candidates should apply online at the link below.
Click Here
]https//mtn.taleo.net/careersection/mtnexternalcs/jobdetail.ftljob=2000000U&tz=GMT%2B0300&tzname=Africa/Kampala
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Jobs in Kampala Uganda It Applications Support Job VacanciesMtn-Uganda Jobs in Kampala Engineer Jobs in Kampala at It Applications Support Job VacanciesMtn-Uganda Engineer Employment opportunities It Applications Support Job VacanciesMtn-Uganda
Thank you and dont forget to visit again ugandajobss.blogspot.com
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