Jobs in Kampala Uganda Oya Micro-Credit Company Limited Jobs in Kampala Several No Experience Fresh Graduate Call Center Agent Job Jobs in Kampala at Oya Micro-Credit Company Limited Several No Experience Fresh Graduate Call Center Agent Job Employment opportunities Oya Micro-Credit Company Limited
Job Title ⇒ Call Center Agent Several No Experience Fresh Graduate Job
Opportunities ]https//www.theugandanjobline.com/
Organization ⇒ OYA Micro-Credit Company Limited
Duty Station ⇒ Muyenga, Kampala, Uganda
Reports to ⇒ Call Center Supervisor
About US
OYA Micro-Credit Company Limited is the leading lending platform for micro and
small businesses in fast growing African economies.
Job Summary ⇒ The Call Center Agent will use their knowledge of company
products, services, and policies to assist callers with inquiries, complaints,
or problems. The incumbent will speak with customers, listen to them gain a
better understanding of their needs, and offer possible solutions.
Key Duties and Responsibilities ⇒
⇗ Answering or making calls to customers to learn about and address their
needs, complaints, or other issues with products or services.
⇗ Responding efficiently and accurately to callers, explaining possible
solutions, and ensuring that clients feel supported and valued.
⇗ Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed.
⇗ Building lasting relationships with clients and other call center team
members based on trust and reliability.
⇗ Utilizing software, databases, scripts, and tools appropriately.
⇗ Understanding and striving to meet or exceed call center metrics while
providing excellent consistent customer service.
⇗ Making sales or recommendations for products or services that may better
suit client needs.
⇗ Taking part in training and other learning opportunities to expand
knowledge of company and position.
⇗ Adhering to all company policies and procedures.
Qualifications, Skills and Experience ⇒
⇗ The applicant must be a recent university graduate
⇗ Strong oral communication skills
⇗ Extremely strong interpersonal skills
⇗ Innate empathy and compassion to deliver world-class customer service
⇗ Ability to operate under intense pressure
⇗ Computer literacy and proficiency and experience common software such as MS
Word and Excel
⇗ Strong analytical skill
How to Apply ⇒
All candidates should Email their updated CVs only to
hr@oyamicrocredit.co.tz ]mailtohr@oyamicrocredit.co.tz . Your CV must
indicate the area you live.
Deadline 18 th November 2020
Apply Today Through
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data-ad-slot="2061445930"
Email⇒hr@oyamicrocredit.co.tzhr@oyamicrocredit.co.tz
URL⇒Link
Warning Never Pay money for getting a job.
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Jobs in Kampala Uganda Oya Micro-Credit Company Limited Jobs in Kampala Several No Experience Fresh Graduate Call Center Agent Job Jobs in Kampala at Oya Micro-Credit Company Limited Several No Experience Fresh Graduate Call Center Agent Job Employment opportunities Oya Micro-Credit Company Limited
Please share to your friends our blog ugandajobss.blogspot.com
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