Entry Level Technical Support Officer Jobs Jobs in Kampala

Jobs in Kampala Uganda Smartwatch Solutions Jobs in Kampala Entry Level Technical Support Officer Jobs Jobs in Kampala at Smartwatch Solutions Entry Level Technical Support Officer Jobs Employment opportunities Smartwatch Solutions

Job Title ⇒ Technical Support Officer
]https//www.theugandanjobline.com/
Organization ⇒ Smartwatch Solutions LTD
Duty Station Kampala, Uganda
Reports to TSS
About US ⇒
Smartwatch Solutions is East Africa’s leading provider of fleet and mobile
asset management solutions. Established in 2011 as a direct response to the
emerging trends in dynamic Mobile Resource Management, backed up by the growth
in the Oil and Gas sectors across East and Central Africa.
Job Summary ⇒ The Technical Support Officer is responsible proper
installation of company hardware devices
Key Duties and Responsibilities
⇗ Install and configure Fleet management products on database.
⇗ Follow the company’s standard operational policies and procedures including
established escalation procedures
⇗ Ensure that company resources are well utilized like tools, phones and
laptops.
⇗ Responding to call-outs in a timely fashion.
⇗ Collect relevant technical details to effectively troubleshoot reported
issues.
⇗ Perform complete, accurate, and timely entry of information into CRM tool
for all incidents/support requests e.g. gather and document required
information from customers.
⇗ Capture new vehicles onto the database.
⇗ Prepare quality check list, Job cards and work reports requirements within
the department.
⇗ Customer liaison attend to their queries
⇗ Utilize remote secure access technologies such as Apps to diagnose and
resolve customer issues

Qualifications, Skills and Experience
⇗ The applicant must hold a diploma in Electrical Engineering or its
equivalent
⇗ One to two years of experience in a relevant field and Previous experience
of mechanical Engineering
⇗ Time Management
⇗ Excellent problem-solving skills.
⇗ The capacity to work well within a team.
⇗ Attention to detail.
⇗ Exceptional communication skills
⇗ The ability to prioritize your workload.
⇗ The capacity to clearly explain a technical problem to a
customer/colleague.
⇗ Customer centric
⇗ Ownership
⇗ Continuous Improvement
⇗ Positive attitude
⇗ Innovative thinker
⇗ Expert knowledge in electrical circuit interpretation.
⇗ Ability to identify color cording.
⇗ Basics of instrumentation and control system.
⇗ Basics of Automotive Engineering.
⇗ Knowledge in Telecommunication systems
⇗ Wider knowledge in computer applications.
⇗ Expert knowledge in how operating systems and software works.
⇗ Logical thinking.
⇗ Excellent troubleshooting and analytical skills
⇗ Interpersonal skills as you will regularly be in contact with colleagues
and/or customers.
How to Apply
All candidates should Email their updated CVs and applications to
hr@smartwatchsolutions.com
NB Only shortlisted candidates shall be contacted.
Deadline 8 th October 2020

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Email⇒hr@smartwatchsolutions.com
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Jobs in Kampala Uganda Smartwatch Solutions Jobs in Kampala Entry Level Technical Support Officer Jobs Jobs in Kampala at Smartwatch Solutions Entry Level Technical Support Officer Jobs Employment opportunities Smartwatch Solutions

Thank you very much for Visiting ugandajobss.blogspot.com

Brown Alex Wednesday, 30 September 2020 Employment opportunities at Kampala Jobs in Kampala Smartwatch Solutions Uganda Jobs