Jobs in Kampala Uganda Comprehensive Rehabilitation Services For People With Disability In Uganda (CORSU) Jobs in Kampala Customer Care Officer Jobs Jobs in Kampala at Comprehensive Rehabilitation Services For People With Disability In Uganda (CORSU) Customer Care Officer Jobs Employment opportunities Comprehensive Rehabilitation Services For People With Disability In Uganda (CORSU)
Job Title ⇒ Customer Care Officer
]https//www.theugandanjobline.com/
Organization ⇒ Comprehensive Rehabilitation Services for people with
disability in Uganda CoRSU
Duty Station Kampala, Uganda
Reports to PA / PR
About US ⇒
Comprehensive Rehabilitation Services for people with disability in Uganda
CoRSU is a private non-profit, non-governmental organization and is
supported by CBM Christian Blind Mission. CoRSU provides Orthopaedic
Surgery, Plastic Surgery and Rehabilitation, mainly for children as well as
adults with disability.
Job Summary The Customer Care Officer is responsible for dealing with
all patients and visitors enquiries in relation to the hospital services,
focusing primarily on patient care and management. He/she shall endeavor to
meet the individual needs of all patient and visitors’ inquiries and wherever
possible resolving enquiries at first point of contact. He/she shall ensure
that patients and visitors to CoRSU are well received and given the attention
they require; and that all patient communication and documents passing through
Customer Care office are appropriately handled. He/she is required provide
and promote a professional, high quality, front line customer focused
telephone etiquette.
Key Duties and Responsibilities
⇗ Patient screening and registration is done promptly.
⇗ Patients and Visitors inquiries well attended to
⇗ Induction of patients about patient flow and services done.
⇗ Customer feedback reports submitted.
⇗ Customer Care phone and Emails appropriately handled.
⇗ Patient Appointments and reviews booked appropriately.
⇗ Documentation of patient case managements.
⇗ Streamline Patient Flow.
⇗ Safe custody and proper usage of front desk equipment ensured
⇗ Welcome and direct patients to different units within OPD as the first
point of contact to all patients.
⇗ Support patient screening and registration at OPD and Private Ward.
⇗ To streamline patient flow creating a pattern/system for patients to follow
as they register and manage demanding patients at the same time.
⇗ To ensure all patient inquiries and queries are addressed and feedback is
communicated in a timely manner.
⇗ To carryout induction of patients on patient flow of CoRSU services at
different OPD units and regularly share information regarding CoRSU services.
⇗ To conduct customer care-based Ward rounds to get patient feedbacks and
follow up with the respective teams.
⇗ To share bi weekly reports on customer feedback.
⇗ To manage the customer care phone and email promptly and ensure high
quality phone etiquette.
⇗ To manage all patient bookings and appointments in line with the different
medical units.
⇗ Document all cases managed by Customer Care Officer indicating future
recommendations.
⇗ To supervise patient transfers while using wheel chairs and stretchers.
⇗ Make arrangements for the safe custody and proper usage of all front desk
equipment; keep a safe and healthy environment in the reception area.
⇗ To establish, develop and maintain effective working relationships with all
work colleagues to ensure a ‘one team approach’ to the delivery of the
“patient first” performance standards and the business objective.
⇗ Carry out all administrative tasks and any necessary follow-up work
relating to Customer Service.
⇗ Liaise with colleagues in other departments and other partner agencies as
appropriate to resolve customer enquiries.
⇗ Undertake any other duties that may reasonably be commensurate with the
level of this post.
Qualifications, Skills and Experience
⇗ The ideal candidate must hold a Degree in Social Sciences or Social
Administration Public Relations, or Development Studies
⇗ Qualification in Public Relations course
⇗ Certificate in Customer Care
⇗ Excellent Computer Skills especially Internet Explorer
⇗ Three years of experience in public relations or customer care position
⇗ Experience of working in a service industry such as health care setting,
banking, telecommunication, etc.
⇗ Good communication interpersonal and Organising skills
⇗ Good communication abilities in English and other local languages
⇗ Flexible, reliable and able to work under pressure
⇗ Good sense of judgement; Non-judgemental approach to human relations
⇗ Caring attitude and passion for patient care
⇗ Confidentiality
⇗ Supervision skills
⇗ Empathy; a friendly and helpful way of handling issues
How to Apply
All suitably qualified and interested persons should submit their applications
detailed CV with cover letter plus copies of Academic Qualifications to The
Head of Human Resources and Organisational Development, P.O. Box 46 Kisubi or
email to recruitment@corsuhospital.org
]mailtorecruitment@corsuhospital.org
NB Note that only shortlisted candidates will be notified for
interviews. Capable People with Disabilities PWDs are encouraged to apply.
Deadline 2 nd October 2020
Apply Today Through
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data-ad-slot="2061445930"
Email⇒recruitment@corsuhospital.orgrecruitment@corsuhospital.org
URL⇒Link
Warning Never Pay money for getting a job.
For more jobs in Uganda visit ugandajobss.blogspot.com website
Jobs in Kampala Uganda Comprehensive Rehabilitation Services For People With Disability In Uganda (CORSU) Jobs in Kampala Customer Care Officer Jobs Jobs in Kampala at Comprehensive Rehabilitation Services For People With Disability In Uganda (CORSU) Customer Care Officer Jobs Employment opportunities Comprehensive Rehabilitation Services For People With Disability In Uganda (CORSU)
For more jobs in Uganda visit ugandajobss.blogspot.com
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