Several No Experience Customer Service Executive Career Jobs Jobs at Greenlight Planet Inc

Jobs in Kampala Uganda Greenlight Planet Inc Jobs in Kampala Several No Experience Customer Service Executive Career Jobs Jobs in Kampala at Greenlight Planet Inc Several No Experience Customer Service Executive Career Jobs Employment opportunities Greenlight Planet Inc

Job Title ⇒ Customer Service Executive Several No Experience Jobs
]https//www.theugandanjobline.com/
Organisation ⇒ Greenlight Planet Inc
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Customer Service Manager
About US ⇒
Greenlight Planet is a US venture-backed, award winning social enterprise
driven by a mission to empower under-electrified communities with access to
clean and affordable solar lighting. To date, more than 3 million households
in low-income off-grid communities use Greenlight's Sun King™ line of solar
home lighting solutions.
Job Summary ⇒ The Customer Service Executive will work closely with the
Operations and Sales teams to serve existing and potential customers by
providing product and service information while resolving product issues
effectively.
Recruitment for this position is part of a very special project called the
Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the
Carbon Trust. If you are hired for the position, not only will you join your
new company but you will also become a part of the OGTI Clean Energy Leaders’
Community. This includes mentorship, peer network support, online training and
other exclusive resources, as well as follow up over the length of your
contract. Apply today, begin a career in the renewable energy industry with
your new company, and become a part of the OGTI Clean Energy Leaders.
Key Duties and Responsibilities
⇗ Managing large amounts of inbound and outbound calls in a timely manner
while following laid down procedures, guidelines, policies and “scripts”
⇗ Resolving product or service queries in a timely manner by identifying
customer needs, clarifying information, analyzing cause and expediting
resolution
⇗ Conducting product and service quality surveys with customers and recording
feedback from time to time
⇗ Generating leads for the sales team by screening callers and identifying
potential sales opportunities
⇗ Supporting the collection of payments by regularly contacting dormant and
defaulting customers
⇗ Building repeat sales and retention through strong customer relationships
by focusing on the customer wants and needs
⇗ Working with multiple sales teams and cross-functional teams seamlessly

Qualifications, Skills and Experience
⇗ Good communication skills with fluency in both written and spoken English
⇗ Local language preferences - Lunyole, Lugbara, Ateso, Lumasaba, Alur, and
Rukonju
⇗ Strong interpersonal skills
⇗ At most two years of experience in a similar role
⇗ Basic Microsoft- Excel skills
⇗ Customer Service skills
⇗ Communication skills
⇗ Microsoft Excel skills

Desired
Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer
Service Management
How to Apply
All suitably qualified and interested candidates should send their
applications online at the link below.
Click Here ]https//www.shortlist.net/jobs/3257
Deadline 17 th October 2020

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Jobs in Kampala Uganda Greenlight Planet Inc Jobs in Kampala Several No Experience Customer Service Executive Career Jobs Jobs in Kampala at Greenlight Planet Inc Several No Experience Customer Service Executive Career Jobs Employment opportunities Greenlight Planet Inc

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Brown Alex Monday 28 September 2020 Employment opportunities at Kampala Greenlight Planet Inc Uganda Jobs Jobs in Kampala