Head Integrated Channels Job Placement Jobs in Kampala

Jobs in Kampala Uganda Stanbic Bank Jobs in Kampala Head Integrated Channels Job Placement Jobs in Kampala at Stanbic Bank Head Integrated Channels Job Placement Employment opportunities Stanbic Bank

Job Title ⇒ Head Integrated Channels
]https//www.theugandanjobline.com/
Organization ⇒ Stanbic Bank
Duty Station ⇒ Kampala, Uganda
About US ⇒
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited
which is in turn owned by Standard Bank Group Limited “the Group”, Africa’s
leading banking and financial services group. The Standard Bank Group is the
leading banking group focused on emerging markets. It is the largest African
banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is
the largest bank in Uganda by assets and market capitalization. It offers a
full range of banking services through two business units; Personal and
Business Banking PBB, and Corporate and Investment Banking CIB.
Job Summary ⇒ The Head Integrated Channels will be responsible for the
development of customised client experience strategies across all PBB customer
touch points, for the overall PBB’s channel strategic initiatives that will be
aligned to the Bank’s strategy on multi-channel framework and integration of
all channels. He/she would ensure the commercial and operational readiness of
all channels and facilitate strategy formulation and execution for all
customer channels. The incumbent would be responsible for the profitability of
all channels including the recovery of cost for these channels; take ownership
of distribution initiatives which will be aligned to the customer value
propositions for the various segments as well as market conditions.
Key Duties and Responsibilities
Sales Management
⇗ Develop sales strategies for the channel/s in line with the Segment’s
Customer Value Proposition and Sales Strategy.
⇗ Coordinate the sales budgeting process for new business volume and value,
with proper allocation to channels, Segments, Products and other Market
considerations
⇗ Coordinate and monitor the sales activities to ensure alignment to budgets
and to adjust sales tactics to optimize local market conditions
⇗ Work with the data team to identify and anticipate trends, gaps and sales
opportunities
Service Management
⇗ Drive focus on self-service electronic channels and initiatives that ensure
reduced cost of service and optimal customer convenience
⇗ Champion the tactical implementation of the service delivery plan to ensure
best customer experience in line with the Bank’s Standard’s and metrics
⇗ Ensure strategic integration of the sales and service delivery platforms to
ensure that service initiatives support the sales strategy.
⇗ Identify opportunities to harness technology to deliver increased traffic
to the alternate banking channels and reduce foot traffic to the banking
halls.
⇗ Assess existing process tools against changing business needs; in order to
identify gaps and act as the business approval point for day-to-day process
issues and clarify operating model and accountabilities with business heads.
⇗ Analyses needs and challenges of diverse sales, service and operational
groups to ensure that focus is targeted on those activities that drive the
most fundamental change and that align to key strategic and tactical changes
led by other business units.
⇗ Act as member of PMO leadership team and support continuous improvement of
execution processes
Leadership, Communication and Transformation
⇗ Develop and maintain an effective communication structure to manage and
lead transformation of new Distribution Channels initiatives
⇗ Provide robust communication and feedback to the Client Segments Heads,
Client Solutions and the Executive of the Bank.
⇗ Create innovative capabilities that bridge mobile, social, email and web in
order to provide appropriate solutions and services that are driven by
consumer insight.
⇗ Directly responsible for market research, competitor analysis and industry
projections
⇗ Identify potential opportunities for the bank’s digital channels.
⇗ Anticipate and respond appropriately to new demands, priorities,
challenges, or obstacles that impact channels.
⇗ Define key business challenges and models digital, and electronic,
solutions.
⇗ Lead design thinking and ensures success of product innovation and digital
initiatives based on a customer-centric approach to design from concept to
actual working application for both staff and external customers.
⇗ Design, develop and implement a change management strategy and framework
for channels
⇗ Accountable to develop strategies to holistically, simplify work activities
across branch distribution, defining and designing standardized processes by
product, channel and by touch point.
Financial Management
⇗ Take charge of the channels profitability
⇗ Inputs into budgeting process and cascade budget figures to the teams
⇗ Ensure departmental financial targets are monitored and managed monthly,
with clear action plans to bridge the gap where necessary
Compliance - Risk Management and Processes
⇗ Ensure that all channels are compliant with laid down risk standards
⇗ Ensure that all compliance and regulatory issues are raised
⇗ Put in place the necessary measure to achieve satisfactory channel audit
results
⇗ Ensure all people management, operational risk management and customer
service management processes are adhered to.
⇗ Contribute to the ongoing development and maintenance of the Control
Framework, establishing standards and controls and maintaining product
governance and policies to ensure regulatory requirements are met and to
optimize and sustain the distribution channel operations and achieve business
objectives.
⇗ Accountable to develop tools and performance metrics to identify areas of
non-compliance and work with internal partners to rectify the gaps in order to
deliver a consistent customer and employee experience
⇗ Manage of all compliance processes Institutional requirements, statutory
requirements, regulatory requirements and reporting.
⇗ Report non-compliance and any process deviations from the vendor SLAs
⇗ Interacting with internal and external bodies such as Risk management,
Internal Audit, Legal Services regulations and other industry bodies in order
to maintain a sound compliance and risk-free environment in the digital
banking space.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate for the Stanbic Bank Head Integrated Channels
employment opportunity must hold a Bachelor's degree in Business
Administration or any other related field from a recognized University
How to Apply ⇒
All candidates are strongly encouraged to apply online at the link below.
Click Here
]https//careers.peopleclick.eu.com/careerscp/ClientStandardBankGroup/external/jobDetails.dofunctionName=getJobDetail&jobPostId=83934&localeCode=en-
us

Read and Apply Now Through

style="displayblock"

data-ad-slot="2061445930"


Email⇒
URL⇒Link

Warning Never Pay money for getting a job.

Thank you and dont forget to visit again ugandajobss.blogspot.com website

Jobs in Kampala Uganda Stanbic Bank Jobs in Kampala Head Integrated Channels Job Placement Jobs in Kampala at Stanbic Bank Head Integrated Channels Job Placement Employment opportunities Stanbic Bank

Thank you and dont forget to visit again ugandajobss.blogspot.com

Brown Alex Monday 5 October 2020 Employment opportunities at Kampala Jobs in Kampala Stanbic Bank Uganda Jobs