4 Fresher Customer Relationship Officer Job Jobs at Finance Trust Bank

Jobs in Kampala Uganda Finance Trust Bank Jobs in Kampala 4 Fresher Customer Relationship Officer Job Jobs in Kampala at Finance Trust Bank 4 Fresher Customer Relationship Officer Job Employment opportunities Finance Trust Bank

Job Title ⇒ Customer Relationship Officer 4 Fresher Job
Opportunities Site ⇒ ugandajobss.blogspot.com
Organization ⇒ Finance Trust Bank
Duty Station Kampala, Uganda
Reports to ⇒ Branch Manager
About US ⇒
Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11th November,
2013, taking over the financial services business of Uganda Finance Trust
Limited MDI. Today Finance Trust Bank is a fully fledged commercial bank
serving a clientele of over 400,000 depositors and over 23,000 borrowers,
through a network of 35 branches country wide. The bank offers a variety of
Products and services including; Savings, Current accounts, Loans, Money
transfer services and Bills payments to its target market which comprises of
micro, small and medium entrepreneurs, salary earners and youth.
Job Summary ⇒ The Customer Relationship Officer will mainly mobilize, sell,
cross/upsell bank products and services whilst building long term profitable
customer relationships to achieve set sales targets and wallet share for
growth and quality of the loans and savings portfolio, and profitability in
the assigned customer segment.

Key Duties and Responsibilities ⇒
Undertake the Sales & Marketing function to grow the customer base,
deposit, loans and profitability within the target segments.
⇗ Develop annually, an approved target market document
⇗ Deliver set targets for deposits, risk assets, transactions and revenue
⇗ Target assigned customer segments within allocated time and call frequency
to generate profitable sales.
⇗ Ensure proper booking of all transactions of customers including deposits,
loans, revenues and costs.
⇗ Track and maintain allocated performance records i.e sales tracker,
deposits, etc. periodically.
Build enduring Customer Relationships & Offer excellent Customer Service

⇗ Deliver agreed customer and product sales, wallet share and profitability
targets.
⇗ Create and monitor customer sales program.
⇗ Keep up to date with competitor data and provide feedback for product and
service changes or developments.
⇗ Deliver appropriate product solutions and services to customers in order to
deliver the customer's wallet.
⇗ Develop strong internal relationships to support the successful servicing
of customers and the delivery of sales targets.
⇗ Build a strong local profile for self and bank through positive involvement
in community activities.
⇗ Own customer complaints and resolution process in portfolio and collect all
past due obligations.
⇗ Advise/update customers on all tariffs, policies, procedures and any other
changes to products or accounts.
⇗ Ensure proper authorisation and contact customers with regard to
confirmation limits and any other account management issues.
Grow the loans portfolio of the Branch in line with the credit policies
and procedures
⇗ Sell credit products and services and achieve set sales targets
⇗ Collect and review primary customer data for loan assessment
⇗ Submit valid loan application information to the credit supervisor for
further processing.
⇗ Provide timely feedback to customer about their loan applications and
proactively follow up to avail any information required for loan processing
⇗ Proactively monitor customers to ensure full compliance with the credit
terms and banking convents.
⇗ Ensure that customer monitoring is properly documented with regular call
reports, in line with the credit policy.

Qualifications, Skills and Experience ⇒
⇗ The applicant for the Finance Trust Bank Customer Relationship Officer job
should hold a Bachelor's Degree/Diploma in Sales and Marketing, Commerce or
Humanities.
⇗ Two years of working experience in Sales, Marketing or Customer
Relationship Management in a busy organisation.
⇗ Knowledge of several local languages will be an added advantage.
⇗ Ability and willingness to work outside the Central business district of
Kampala
⇗ Good analytical and report writing skills.
⇗ Working knowledge of internet and social media.
⇗ Demonstrated good interpersonal skills with ability to relate and network.
⇗ Demonstrated good communication skills written and Oral
⇗ Good personal presentation skills.
⇗ Good planning and organization skills.
⇗ Good time management.
⇗ Good listening skills and responsiveness to customer needs.
⇗ Trustworthiness and high integrity.
How to Apply ⇒
All suitably qualified candidates should address their application to Head,
Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972,
Kampala, Uganda, and email it, as well as photocopies of academic
testimonials, and a CV to jobs@financetrust.co.ug. The CV should include
telephone contacts and email addresses of three referees, one of who should be
the most recent employer.
Deadline 12 th September 2020
NB Only shortlisted candidates will be contacted on Tel. Numbers 0312
222600 or 0414 341275 ONLY. Please note As per Bank procedures, No job offers
are made online.

Send your Application Through

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Email⇒jobs@financetrust.co.ug
URL⇒Link

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Jobs in Kampala Uganda Finance Trust Bank Jobs in Kampala 4 Fresher Customer Relationship Officer Job Jobs in Kampala at Finance Trust Bank 4 Fresher Customer Relationship Officer Job Employment opportunities Finance Trust Bank

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Brown Alex Thursday 3 September 2020 Employment opportunities at Kampala Finance Trust Bank Uganda Jobs Jobs in Kampala