Laboremus Uganda No Experience Technical Support Associate Job Jobs

Jobs in Kampala Uganda Laboremus Jobs in Kampala No Experience Technical Support Associate Job Jobs in Kampala at Laboremus No Experience Technical Support Associate Job Employment opportunities Laboremus

Job Title ⇒ Technical Support Associate No Experience Jobs
]https//www.theugandanjobline.com/
Organization Laboremus
Duty Station Kampala, Uganda
About US ⇒
Laboremus Uganda creates financial technology solutions for clients in East
Africa and Europe. We help large banks, financial institutions, and start-up
banks get digital. Leveraging our expertise, we also bring financial
technology to the underserved alone and in partnership with others. We
believe digital financial services should be tailored, simple, and accessible
for everyone.
Laboremus Uganda is part of the Laboremus Group which was founded in Norway in
1996. Today, the group has offices in Norway, Serbia and Uganda.
Job Summary ⇒ As a Technical Support Assistant, you will give excellent
support to our clients while at the same time ensuring that this does not
conflict with our internal workflows and collaboration. Be prepared to face
new challenges from clients every day, and work with many people, both
externally and internally. Do you have experience in IT support Are you
solution-oriented and pay great attention to detail Are you an ambitious,
smart, customer-oriented person who can think on their feet We are looking
for a Technical Support professional who can ensure that we offer excellent
customer service to our clients.
Key Duties and Responsibilities ⇒
⇗ Maintaining communication and building excellent relationships with our
clients.
⇗ Providing both technical and user support to clients both B2B and B2C
clients.
⇗ Logging service requests.
⇗ Rigorously analyze client requests and make sure that we resolve them to
the best of our ability.
⇗ Assessing urgency and prioritize/escalate appropriately.
⇗ Owning a client request until it is resolved. This includes acting as the
Product Owner in the cases where this is needed.
⇗ Following internal routines to resolve client support requests/concerns.
⇗ At all times, have an overview of incoming, ongoing, and resolved cases.
⇗ Obtain Customer feedback and relay to the Product Owner.
⇗ Building a comprehensive and detailed understanding of our solutions and
technology.
⇗ Be a critical and thorough test user of new features and updates.

Qualifications, Skills and Experience ⇒
⇗ Excellent communication, organization, and prioritization skills.
⇗ A technology background, either through work experience or a degree in
Computer Science, Business Computing, or any other engineering field.
⇗ A self-starter attitude and the ability to work independently.
⇗ The ability to communicate clearly and timely to clients this includes
system developers, users, and internal staff
⇗ The ability to translate, relay, and explain complex problems in a simple
and understandable language.
⇗ A thorough and methodical attitude to problem-solving.
⇗ A strong preference to follow processes, routines, and checkboxes.
⇗ Experience/knowledge of mobile, web, or Fintech solutions development this
is not a demand, but a clear advantage.
Desired
⇗ Experience with JIRA / other project management tools
⇗ Experience with end-user training
⇗ Experience with L2 support & technical communication
⇗ At least two years’ experience working in a technical support role end-
user support or B2B
How to Apply ⇒
All candidates should apply online at the link below.
Click Here ]https//www.laboremus.ug/career/technical-support-associate


Deadline 27 th September 2020

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Jobs in Kampala Uganda Laboremus Jobs in Kampala No Experience Technical Support Associate Job Jobs in Kampala at Laboremus No Experience Technical Support Associate Job Employment opportunities Laboremus

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Brown Alex Friday 18 September 2020 Employment opportunities at Kampala Jobs in Kampala Laboremus Uganda Jobs