Fresher It Service Support Officer Job Vacancies – Housing Finance Bank (Hfb) Jobs at Uganda Jobs

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Fresher It Service Support Officer Job Vacancies – Housing Finance Bank (Hfb) Jobs in Kampala at Uganda Jobs Fresher It Service Support Officer Job Vacancies – Housing Finance Bank (Hfb) Employment opportunities Uganda Jobs

Job Title    IT Service Support Officer
Organisation Housing Finance Bank HFB



Duty Station  Kampala, Uganda
Reports to Manager IT Services
 
About US
Housing Finance Bank was incorporated as a private company under the Companies Act in December 1967, the Bank has become a household name and has grown in leaps and bounds with a good track record among the pioneers of a mortgage lending. National Housing & Construction Corporation, a parastatal involved in real estate business has 5% shareholding and National Social Security Fund NSSF holds 50% and the Government of Uganda holds 45%.
 
Job Summary  The IT Service Support Officer will provide 1st line technical support in a re-active and pro-active manner for incidents logged with IT department. This role is responsible for recording, tracking, prioritizing, escalating and resolving end user incidents/problems, in a timely manner. The role ensures efficient customer service and positive image of the IT department and the Bank at large.
 
Key Duties and Responsibilities 
Provides 1st line support for all IT services, troubleshoot and solve technical problems on computer hardware, software and network connectivity.
Act as a single point of contact for phone calls, emails, manage calls that are logged through the IT Service Management ITSM, Manage Engine ticketing system, prioritize, escalate and resolve calls within SLA target.
Provide statistics for periodic Service Desk reports on call trends, on a weekly basis.
Create and maintain user accounts using Active Directory and other application within the bank, and perform quarterly user access reviews to ensure an update users exist in all Bank systems review leavers/joiners/movers status.
Follow up with IT support staff and external service providers service resources to ensure incidences are resolved in a timely manner and the customer communication is complete.
Document resolutions process and continuously update the ITSM solution self-help knowledge base KEDB
Provide staff 1st line user support


Qualifications, Skills and Experience
The ideal candidate must hold a Bachelor of Computer Science / Information Technology / Computer Engineering / Electrical and Electronic Engineering or its equivalent
ITIL certification qualification is preferable but not essential
IT service delivery experience and knowledge of ITIL V3 Foundation processes within Information Technology function
Customer service or call center experience in a reputable organization
Good knowledge of PC and server operating systems, corporate protection systems,
Experience in PC/LAN network administration or systems administration in a relevant computing environment e.g. Windows 8 and 10 is highly desirable
Ability to provide IT support including IT hardware and software application support, web design and maintenance.
Report writing skills, data manipulation skills in Excel is desirable
Microsoft Active Directory experience is a must
 
Business Behaviours
Excellent customer service and interpersonal skills
Consistently approaches work with energy and positive, constructive attitude
Superior organization and communication skills, both verbal and written
Strong attention to detail and skills in monitoring
Positive and constructive attitude towards work
Proven initiative, good judgement and confidence
Ability to meet deadlines without close supervision
Total commitment to quality and attention to detail
Impeccable integrity
 
How to Apply
All interested candidates should send a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees via Email to
 
Chief Human Resources Officer,
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
 
Email to Recruitment@housingfinance.co.ug.  DO NOT HAND DELIVER YOUR APPLICATION.
 
Deadline Friday, 27th August 2021 by 500pm
 

Send your Application Through

style="displayblock"

data-ad-slot="2061445930"


Email⇒Recruitment@housingfinance.co.ug
URL⇒Link

Warning Never Pay money for getting a job.

Thank you and dont forget to visit again ugandajobss.blogspot.com website

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Fresher It Service Support Officer Job Vacancies – Housing Finance Bank (Hfb) Jobs in Kampala at Uganda Jobs Fresher It Service Support Officer Job Vacancies – Housing Finance Bank (Hfb) Employment opportunities Uganda Jobs

Thank you and dont forget to visit again ugandajobss.blogspot.com

Brown Alex Thursday 26 August 2021 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs