Quality Analyst Supervisor Job Vacancies – Samasource Jobs at Uganda Jobs

Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Quality Analyst Supervisor Job Vacancies – Samasource Jobs in Kampala at Uganda Jobs Quality Analyst Supervisor Job Vacancies – Samasource Employment opportunities Uganda Jobs

Job Title   Quality Analyst Supervisor
Organisation Samasource



Duty Station  Kampala, Uganda
 
About US
25% of the Fortune 50 trust Samasource to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re experts in image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty.
 
Job Summary  As a Quality Analyst Supervisor, you will be responsible and accountable for meeting overall quality SLAs across multiple sets of workflows with varying levels of complexity. This will include developing and implementing processes to ensure appropriate quality management controls are in place and are being adhered to.
 
You will also be responsible for daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts to ensure reporting requirements and performance metrics are met.
 
Key Duties and Responsibilities 
Maintain a thorough understanding of assigned project knowledge, processes and policy requirements and ensure that any changes are updated in relevant logs and are effectively communicated to the relevant stakeholders
Develop QA internal auditing tools and conduct internal audits, inspections, reviews and reports for the QA team and lead/support QA related performance management initiatives
Perform critical business analysis of issues identified by QAs, including identifying root causes and identifying value-add opportunities for improvement in a timely manner
Assess new and ongoing projects work plans and workflows, and audit approaches with recommendations to optimize quality and production
Analyze QA reports to identify trends and make relevant recommendations to Training, Operations and any other applicable business units.
Develop and maintain effective working relationships with project managers.
Lead and support additional special projects and initiatives of the QA team as necessary to achieve departmental objectives; includes the monitoring, evaluation and scoring of new and existing projects.
Provide qualitative and quantitative feedback on compliance and transactional accuracy to team leaders, members of management and department representatives


Qualifications, Skills and Experience
4+ years in Quality Assurance in a technology company
3+ years Quality supervisory experience including managing performance, reporting and project stakeholder management
A technology degree in IT, Computer Science, or Business Degree augmented with technology certifications
Six Sigma Yellow or Green Belt and previous experience in a BPO will be an added plus.
Advanced Excel or google sheets skills
Experience in one or more data analytics tools e.g Tableau, SQL, IDEA, PowerBI
Familiarity & understanding of ISO quality frameworks
Superior planning, organizational, interpersonal and analytical skills
Critical thinking — You can analyze a problem, design your own test plans, and love iterating on your own processes.
Strong project management and problem solving skills
High communication — You enjoy writing a lot, collaborative problem solving, and jumping on a video call is no problem.
Attention to detail — You have high attention to visual detail, can communicate clear and specific step by step instructions, and leave no stone unturned
Knowledge of agile concepts
Audit mindset with process auditing and management capabilities
Great people manager able to coach and mentor a team of remote quality analysts to high performance
Experience with Jira, Slack, or Zoom.
Only shortlisted candidates will be contacted.
 
How to Apply
All candidates should apply online at the link below.
 
Click Here
 

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Jobs in Kampala Uganda Uganda Jobs Jobs in Kampala Quality Analyst Supervisor Job Vacancies – Samasource Jobs in Kampala at Uganda Jobs Quality Analyst Supervisor Job Vacancies – Samasource Employment opportunities Uganda Jobs

Welcome back to ugandajobss.blogspot.com

Brown Alex Monday 23 August 2021 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs