Smartwatch Solutions Ltd Uganda Fresher Service Desk Support Job Jobs

Jobs in Kampala Uganda Smartwatch Solutions Ltd Jobs in Kampala Fresher Service Desk Support Job Jobs in Kampala at Smartwatch Solutions Ltd Fresher Service Desk Support Job Employment opportunities Smartwatch Solutions Ltd

Job Title ⇒ Service Desk Support Site ⇒ ugandajobss.blogspot.com

Organization ⇒ Smartwatch Solutions LTD
Duty Station Kampala, Uganda
Reports to ⇒ General Manager

About US
Smartwatch Solutions is Uganda’s leading provider of fleet and mobile asset
management solutions. Established in 2011 as a direct response to the emerging
trends in dynamic Mobile Resource Management, backed up by the growth in the
Oil and Gas sectors across East and Central Africa.

Job Summary ⇒ The Service Desk is the central point of contact for all
system related incidents, complaints, inquiries and service requests. The role
of the Service Desk Support is to provide first line support for all clients
of Smartwatch Solutions. The Service Desk Support is responsible for logging
incidents and service requests and resolving support requests ensuring that
service levels and targets are achieved as well as meeting customer
satisfaction and continuous service delivery demands. Service Desk staff work
in a dynamic, fast-paced environment which provides services over the phone,
through email, in person for walk-in customers and self service.

Key Duties and Responsibilities
⇗ To provide support for users/clients in the use on of our range of products
and services
⇗ To provide support for users/clients in the operation of a range of
hardware devices installed in clients Assets
⇗ To ensure that resources within the Software platforms are supported
through the development of printed and online instructional material to reduce
call rates and enables users to become more self-sufficient.
⇗ To deliver where required inductions and basic training in the use of our
software/apps and services.
⇗ To diagnose and resolve software and hardware incidents, across a range of
software applications for our products.
⇗ To assist all our users with any logged related incident when called upon.
⇗ To take ownership of issues by carrying out problem analysis to implement
temporary or permanent fixes with the aim of restoring service to the customer
as soon as possible; escalating incidents to other support teams where
necessary.
⇗ To accurately record, update and document requests using the service desk
system.
⇗ To create user accounts and reset passwords ensuring that the correct
permissions and data security are applied. This entails dealing with
confidential information ensuring full compliance with the data protection
act.
⇗ To liaise closely with the Support team on problems reported to the Service
Desk which require logging on the supplier’s helpdesk system.
⇗ To coordinate and make booking for filed activities for the technical team.
⇗ To maintain a first class level of customer service ensuring that all
customers are treated efficiently and in an appropriate manner
⇗ Maintain excellent verbal communication skills with the ability to
communicate effectively with technical and non-technical colleagues at all
levels in the organization.
⇗ To be a highly motivated team player with the skills and ability to manage
changing priorities.
⇗ To create, maintain and publish relevant support documentation in order to
assist all clients in the quick resolution of their incidents and service
requests and enable users to become more self-sufficient.
⇗ Exhibit a flexible approach to working on a Rota basis and provide
necessary cover where needed.
⇗ Be willing to attend internal training as necessary to keep up to date with
the latest technology and internal system processes.
⇗ Undertaking other duties not specifically stated which from time to time
are necessary without altering the nature or level of responsibility


Qualifications, Skills and Experience
⇗ The ideal candidate should have good general level of education in
IT/Computer Science, Information Systems or equivalent.
⇗ Good in English Language and Mathematics
⇗ Previous experience of working in an IT support role
⇗ Previous experience within a customer service role
⇗ Demonstrable experience of Microsoft Windows and CRM client operating
systems as well as various software packages including Microsoft Office and
Microsoft
⇗ Excellent IT skills and computer literacy
⇗ Previous experience of working with B2B and B2C clients or Service sector
environment
⇗ Excellent organizational skills
⇗ Ability to communicate effectively with a wide variety of people in a
professional manner, face to face, on the telephone and in writing
⇗ Ability to demonstrate practical troubleshooting and problem analysis
techniques
⇗ Good attention to detail and ability to show initiative
⇗ Ability to plan and prioritize work load without supervision.
⇗ Ability to prioritize, manage and perform under pressure to meet SLA’s.
⇗ Excellent knowledge of Customer
⇗ Service best practice
⇗ Willing to work flexibly and with enthusiasm

How to Apply
All suitably qualified candidates please Email your CV and applications to
hr@smartwatchsolutions.com

NB Only shortlisted candidates shall be contacted.

Deadline 3 rd August 2020

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Email⇒hr@smartwatchsolutions.com
URL⇒Link

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For more jobs in Uganda visit ugandajobss.blogspot.com website

Jobs in Kampala Uganda Smartwatch Solutions Ltd Jobs in Kampala Fresher Service Desk Support Job Jobs in Kampala at Smartwatch Solutions Ltd Fresher Service Desk Support Job Employment opportunities Smartwatch Solutions Ltd

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Thursday 23 July 2020 Employment opportunities at Kampala Jobs in Kampala Smartwatch Solutions Ltd Uganda Jobs