21 Senio Jobs at Tugende (KENYA)

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Job Title Senior Field Officers 21 Job Positions
]https//www.theugandanjobline.com/
Organization ⇒ Tugende
Duty Location ⇒ Kisumu, Nakuru, Eldoret- Kenya
Reports to ⇒ Branch Leader
Job Opening ⇒ 16th November 2020
Application Deadline ⇒ Open

About Tugende
Tugende is a for-profit social enterprise providing asset and SME finance,
leasing, insurance, and financial literacy to new customers and consumer
finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled
asset financier of income-generating assets for proven entrepreneurs, using a
lease-to-own product to offer an affordable path to ownership of these assets.
Tugende empowers customers unable to access formal credit, and has financed
over 30,000 customers.
About this Role
We are looking for competent and motivated Senior Field Officers who can work
independently with limited direction to serve as the main point of contact
between Tugende and its clients within our areas of operation in Kenya. The
role will be based in Kenya, with occasional travels to Uganda.
Tugende’s mission is ‘Helping people help themselves’. As a Senior Field
Officer, you will be responsible for the client's lease approval process, from
the initial class to final lease payment. The Senior Field Officer’s day-to-
day responsibilities include conducting Tugende field operations e.g. vetting,
managing collections, and responding to client needs.
Key Duties and Responsibilities ⇒ The job holder will perform the following
duties
Client vetting and Management
⇗ Recruit new applicants Identify capable clients for Tugende leases.
⇗ Register applicants Meet with applicants to obtain information from them
and answer their questions about the application process.
⇗ Vet applicants Conduct field visits at applicant’s stage and home while
paired with another Field Officer.
⇗ Analyze the strength of completed applications Analyze applicants’
financial status, creditworthiness and outstanding leases to determine
applicant qualification.
⇗ Approve/Reject applicants Evaluate applicant's creditworthiness in line
with the existing guidelines
⇗ Review lease agreements to ensure that they are complete and accurate
according to the Tugende Policies.
⇗ Help deliver Motorcycles to new clients. Ensure that clients understand the
key terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
⇗ Collections Manage a portfolio of clients. Regularly follow up on client
repayments on phone and in person, understand any repayment and work
challenges, give recommendations or escalate problem cases where necessary.
Ensure client data is accurately captured in the lease management system in a
timely manner
⇗ Customer service Listen and attend to customer comments and inquiries,
give recommendations or escalate problem cases where necessary.
⇗ Office work Be able to help with office work including signing contracts
with clients, transferring titles for Motorcycles and processing passenger
service vehicle licenses PSVs.
⇗ Office support Manage motorcycle traffic outside office, and coordinate
clients during applicant classes.
⇗ Coordinate with local authorities Engage them as required to facilitate
field operations.

Qualifications, Skills and Experience ⇒
Preferred Qualification
⇗ A minimum of a diploma in a business-related field from a recognized
institution of learning.
Preferred experience ⇒
⇗ Two years’ field based experience working with an institution or
organization such as a microfinance or business credit related business
⇗ Motorcycle riding ability is an added advantage and gaining this
proficiency will be a requirement once on the job
Preferred skills, knowledge & abilities
⇗ Highly self-motivated and able to demonstrate a drive for results with a
professional approach from a team
⇗ Excellent communication, presentation skills and professionally presentable
⇗ Exhibit a passion for customers, and provide excellent customer service and
empathy for our customers
⇗ Ability to work under pressure in a fast paced environment and willing to
work in rural areas in the different regions of Kenya.
⇗ Adopt and champion the values that Tugende stands for Integrity, Empathy,
Teamwork, Solutions-Oriented and Always growing
⇗ Ability and willingness to learn to ride a motorcycle to conduct fieldwork
⇗ Computer literate with ability to comfortably use MS Office and G-suits.
Have at least 35 Words Per Minute.
⇗ High level of professionalism and integrity, with good moral character
⇗ Ability to work under minimum supervision with resilience and a ‘can do’
attitude
⇗ Fluent in Kiswahili and at least 2 key local languages of Kenya
Benefits
What will you gain
⇗ Career Trajectory This is a role with significant leadership
potential to grow as the company and operations function grow. Someone who
does this job can be promoted to; Team leader, Credit / Collections
Coordinator, Deputy Branch Leader, Branch Leader among others
⇗ Career Development You will constantly develop skills and further
your career while working with Tugende by building knowledge and skills using
Tugende systems, understanding of lease accounting, Improve computer skills,
Learning new methods to work with clients and help them overcome repayment
challenges, Stay abreast of new innovations and financial services so as to
better meet customer needs, Participate in programing Attend career
development programs organized by Tugende and learn how to ride a motorcycle
⇗ Hours and compensation This position is for an ambitious, full-time
employee who will take on additional responsibilities and projects as they
arise. Tugende offers competitive salaries and benefits that reflect a
person’s contributions to the company’s mission and growth.
⇗ Meaningful Work Tugende’s work gives entrepreneurs the opportunity
to earn a better living for themselves and their families. We are changing
Africa’s asset-finance industry by building a sustainable business that
ignites financial development. Join us!
⇗ Great Team Tugende has a smart, fun, and growing team of ~450
employees. We take our work seriously, but love to joke and have fun. We
regularly have fully-paid, voluntary team outings, as well as events for our
customers. Our headquarters are in Kampala, Uganda and we are rapidly
expanding in East Africa.
More About Tugende ⇒
Tugende means “let’s go” in Luganda and what you see on the back of a
motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow,
2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT
Zambezi prize in 2015 as one of the top 3 financial inclusion startups in
Africa. We have appeared in The Guardian, BBC, Economist.
As part of our regional expansion in East African, Kenya is now operational!
Beyond geographic growth, Tugende's future will include multiple asset finance
products and tools to help Tugende to reach millions of customers without
losing high touch personal support.
How to Apply ⇒
All candidates should apply online at the link below.
Click Here ]https//apply.workable.com/tugende/j/45338CAC2D/

Send your Application Through

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Brown Alex Tuesday, 22 December 2020 Employment opportunities at Kampala Jobs in Kampala Tugende (KENYA) Uganda Jobs