Jobs in Kampala Uganda Tugende (KENYA) Jobs in Kampala 3 Branch Jobs in Kampala at Tugende (KENYA) 3 Branch Employment opportunities Tugende (KENYA)
Job Title Branch Leaders 3 Job Vacancies
]https//www.theugandanjobline.com/
Organization ⇒ Tugende
Duty Location ⇒ Kisumu, Nakuru, Eldoret- Kenya
Reports to ⇒ COO
Job Opening ⇒ 16th November 2020
About Tugende
Tugende is a for-profit social enterprise providing asset and SME finance,
leasing, insurance, and financial literacy to new customers and consumer
finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled
asset financier of income-generating assets for proven entrepreneurs, using a
lease-to-own product to offer an affordable path to ownership of these assets.
Tugende empowers customers unable to access formal credit, and has financed
over 30,000 customers.
About this Role ⇒ The candidate in this position will be responsible for
overseeing the efficient and profitable operation of all branch activities. He
/ She is tasked to make decisions on behalf of the company entrusted with the
branch growth. The role will be based in Kenya, with occasional travels to
Uganda.
Key Duties and Responsibilities ⇒ The Branch Leader will execute the
following
Branch management
⇗ Responsible for the branch financials
⇗ Responsible for goal setting and goal Achievement
⇗ Responsible for the achievement of key metrics, including quality portfolio
and growth metrics
⇗ Main coordinator of external stakeholders including local regulators
Team Management
⇗ Provide strong leadership to the operations team at the branch to ensure
the achievement of set targets and expense control.
⇗ Supervise staff to ensure smooth operations and service delivery at the
branch.
⇗ Supervise and coordinate the safety and security function at the branch
⇗ Train and coach all field team and support functions on Tugende operations,
expectations, core values, rules and regulations
⇗ Participate in the regular performance reviews for the branch staff
⇗ Responsible for talent development and career planning for staff using
tools and resources provided by the Company
⇗ Request for needed support from head office to ensure effective team and
branch operations.
Customer Service
⇗ Understand and respond to client’s questions and problems
⇗ Train other team members, especially the field team to provide good
customer service to clients and resolve client complaints within the specified
timelines
⇗ Understand the customer experience by regularly participating in customer
activities e.g. Training, vetting, calls and visits to clients, impounding
events, lease completion activities, and lease termination activities when
necessary
⇗ Ensuring proper and timely assets lease management i.e acquiring necessary
documentation and ensuring assets are disbursed on time .
⇗ Monitor client’s lifecycle from onboarding, payment schedules to final
closure of issuance of logbooks.
⇗ Attracting new customers and expanding customer base in the assigned
geographical regions
⇗ Support Company’s and /or product marketing and information campaigns
Manage field operations
⇗ Support the collection, recovery process and client’s vetting processes
⇗ Ensure proper implementation of operations policies and procedures
Reporting
⇗ Submit operations status reports to management indicating progress,
challenges and way forward
⇗ Serve as the point of contact for all stakeholder engagements and local
business partnership relationships, including regulators.
⇗ Identify new business areas with the region
Manage administrative functions for the branch by ensuring
⇗ Custodian of all Branch resources and ensure that they are properly
utilized.
⇗ Propose processes, procedures and cost-efficient improvements for branch
operations.
⇗ Ensure a conducive working environment with all the required resources for
team productivity.
Note ⇒ This job description gives a general guideline, and therefore does
not include an exhaustive list of all duties and responsibilities
Qualifications, Skills and Experience ⇒
Knowledge, experience, skills and qualification;
⇗ Bachelor's Degree or equivalent in Business
⇗ At least 4+ years' of management or supervisory experience. Prior
experience in asset finance/microfinance preferred.
⇗ Unquestionable degree in integrity and transparency.
⇗ Riding competence is a requirement for this position and must be obtained
prior to start
⇗ Excellent analytical skills.
⇗ Highest degree of dependability and commitment.
⇗ Connect with customers, colleagues and the community, and spot talent in
others
⇗ Fluent in Kiswahili and at least two key local languages of Kenya.
Personal attributes and abilities
⇗ Innovation develops new, better or significantly different ideas, methods,
solutions or initiatives within your role that result in improvement of the
departmental output and Tugende as a company.
⇗ Accountability holds self and others accountable for all work activities,
research and personal actions and decisions, follows through on commitments
and focuses on those activities that have the greatest impact on meeting
measurable high quality results for the departmental success.
⇗ Service excellence knowledge of and ability to put into action customer
service concepts, processes, and techniques to access internal and/or external
customers’ needs and expectations and meet or exceed those needs and
expectations through providing excellent service directly or indirectly.
⇗ Planning and organizing develops clear goals that are consistent with
agreed strategies; identifies priority activities and assignments; adjusts
priorities as required; allocates appropriate time and resources for
completing work; foresees risks and allows for contingencies when planning;
monitors and adjusts plans and actions as necessary.
⇗ Interpersonal relationships knowledge of and the ability to effectively
interact within and across departments/units in a constructive and
collaborative manner.
⇗ Excellent oral and written communication skills understands effective
communication concepts, tools and techniques, ability to effectively transmit,
explain complex technical concepts in simple, clear language appropriate to
the audience, and receive, and accurately interpret ideas, information, and
needs through the application of appropriate communication behaviors.
⇗ Professionalism and maintaining the Tugende Employer Brand maintains high
level of professionalism in all correspondence and being empathetic and
personable
⇗ Positive attitude maintains a mindset of “getting things done” and finding
satisfaction in developing sustainable long-term solutions at all times.
⇗ Flexible and resilient willingness to travel, work in rural areas in
Kenya, flexible in schedule and work hours, seeks direct feedback and sees
every challenge as an opportunity to grow.
Benefits
What will you gain
⇗ Career Trajectory This is a role with significant potential to grow
as the company and Operations function grow in Kenya. Someone who does this
job can be promoted to; Senior Branch Leader, with a possibility of crossing
to other functions within the operations department.
⇗ Hours and compensation This position is for an ambitious, full-time
employee who will take on additional responsibilities and projects as they
arise. Tugende offers competitive salaries and benefits that reflect a
person’s contributions to the company’s mission and growth.
⇗ Meaningful Work Tugende’s work gives entrepreneurs the opportunity
to earn a better living for themselves and their families. We are changing
Africa’s asset-finance industry by building a sustainable business that
ignites financial development. Join us!
⇗ Great Team Tugende has a smart, fun, and growing team of ~450
employees. We take our work seriously, but love to joke and have fun. We
regularly have fully-paid, voluntary team outings, as well as events for our
customers. Our journey began in Kampala, Uganda and we are rapidly expanding
in East Africa.
More About Tugende
Tugende means “let’s go” in Luganda and what you see on the back of a
motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow,
2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT
Zambezi prize in 2015 as one of the top 3 financial inclusion startups in
Africa. We have appeared in The Guardian, BBC, Economist.
As part of our regional expansion in East African, Kenya is now operational!
Beyond geographic growth, Tugende's future will include multiple asset finance
products and tools to help Tugende to reach millions of customers without
losing high touch personal support.
How to Apply ⇒
All candidates should apply online at the link below.
Click Here ]https//apply.workable.com/tugende/j/3BAD9E4428/
Send your Application Through
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Jobs in Kampala Uganda Tugende (KENYA) Jobs in Kampala 3 Branch Jobs in Kampala at Tugende (KENYA) 3 Branch Employment opportunities Tugende (KENYA)
For more jobs in Uganda visit ugandajobss.blogspot.com
Tuesday, 22 December 2020
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