Fresher It Helpdesk Officer Job Jobs at Orient Bank

Jobs in Kampala Uganda Orient Bank Jobs in Kampala Fresher It Helpdesk Officer Job Jobs in Kampala at Orient Bank Fresher It Helpdesk Officer Job Employment opportunities Orient Bank

Job Title ⇒ IT Helpdesk Officer
]https//www.theugandanjobline.com/
Organization ⇒ Orient Bank
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Supervisor/Systems
About US ⇒
Orient Bank is a leading Private sector commercial bank in Uganda since 1993.
Its steady growth over the last 20 years can be attributed to its professional
management and prudent Lending and investment policy. The confidence in Orient
Bank of the Ugandan business community in particular and the public in
general, is reflected in its large deposit base. In November 2002 Orient Bank
made another first in this economy by successfully out competing other Banks
in taking over TransAfrica Bank Ltd., TABL.
Job Summary ⇒ The IT Helpdesk Officer will provide first line technical
service Desk support within the bank's ICT service.
Key Duties and Responsibilities ⇒
⇗ Act as a single point of contact for staff regarding technology issues and
queries and provide first and second line support.
⇗ Troubleshoot, diagnose, and resolve technical hardware and/or software
issues.
⇗ Provide quick resolution and excellent customer service.
⇗ Redirect unresolved issues to the next level of support personnel.
⇗ Provide needed information on IT products or services. Log, maintain and
take ownership of issues in the Help Desk system and provide appropriate
reporting information.
⇗ Provide feedback on processes and make recommendations on areas to improve.
⇗ Maintain technical documentation and service catalog on installation of
software, configuration of hardware and problem troubleshooting.
⇗ Maintain an asset hardware & software database and track changes.
⇗ Ensure that all necessary reports and information are prepared on time and
to the highest standard of accuracy.
⇗ Carry out End of Day functions on the banking applications.
⇗ Maintain security of the bank's IT assets and the safety, confidentially
and integrity of data held within bank's computer systems

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold a BSc. in Computer Science / Information
Technology or Degree in any field plus postgraduate qualification in
IT/Computer Science
⇗ One year of demonstrated experience in an IT related role.
⇗ Analytical Skills/ Problem solving Knowledge of the operating systems used
in the bank
⇗ Knowledge of the network design Knowledge of the minimum space required for
the system to Understanding of Backup recovery procedures
⇗ Knowledge of procedure run up and data for installation and configuration
of data bases Understanding of System development cycles
⇗ Demonstrated good customer service orientation
⇗ Good communication skills
⇗ Ability to quickly troubleshoot and resolve/ escalate issues as required
How to Apply ⇒
All interested candidates who meet the criteria indicated above are requested
to send their applications, and updated Curriculum Vitae to the following
email recruit@orient-bank.com
Deadline 3 rd March 2021 by 500pm
Note Only shortlisted candidates will be contacted

Send your Application Through

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Email⇒recruit@orient-bank.com
URL⇒Link

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Jobs in Kampala Uganda Orient Bank Jobs in Kampala Fresher It Helpdesk Officer Job Jobs in Kampala at Orient Bank Fresher It Helpdesk Officer Job Employment opportunities Orient Bank

Thank you and dont forget to visit again ugandajobss.blogspot.com

Brown Alex Wednesday, 24 February 2021 Employment opportunities at Kampala Jobs in Kampala Orient Bank Uganda Jobs