Network Operations Centre And Service Desk Engineer Jobs Jobs in Kampala

Jobs in Kampala Uganda Raxio Data Centre Jobs in Kampala Network Operations Centre And Service Desk Engineer Jobs Jobs in Kampala at Raxio Data Centre Network Operations Centre And Service Desk Engineer Jobs Employment opportunities Raxio Data Centre

Job Title ⇒ Network Operations Centre and Service Desk Engineer
]https//www.theugandanjobline.com/
Organisation ⇒ Raxio Data Centre
Duty Station ⇒ Kampala, Uganda
About US ⇒
Raxio Uganda is Uganda’s first enterprise-grade, Tier III certified carrier-
neutral data centre. At the heart of Namanve Industrial Park, Raxio Uganda is
ideally located along key fibre routes and delivers best-in-class colocation,
cross connect, fibre and IT infrastructure services.
Job Summary ⇒ The Network Operations Centre NOC and Service Desk Engineer
will monitor the critical Data Centre infrastructure and the entire Data
Centre network from a central location. In this role, the successful candidate
will be expected. The incumbent will analyze problems, perform troubleshooting
and incident response on the system, communicate with site technicians and
track problems through to resolution.
Key Duties and Responsibilities
⇗ Manage and maintain all Raxio data centre monitoring systems, including,
but not limited to the Data Centre’s specialized Building Management System
BMS
⇗ Handle and escalate faults as per Raxio’s Standard Operating Procedures
SOPs and escalation matrix
⇗ Monitor automated systems, generate and respond to incidents from the
moment they’re captured through to their resolution.
⇗ Operate as the first point of contact for any system-generated issues, as
well as those logged internally and those externally Resellers/Agents
External customer services in the communication list.
⇗ Collaborate with other functions, such as the Data Centre site engineers,
data hall engineers and account manager to ensure timely resolution of
escalated faults.
⇗ Make sure Raxio data Centre’s equipment maintenance schedule is adhered
to.
⇗ Maintenance of technical documentation of SOPs
⇗ Participate in a 24×7 call-out rotating schedule
⇗ Keep abreast with all services being offered by Raxio by attending all
trainings organized by the company
⇗ Ownership of incident and change management processes.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate for the Network Operations Centre and Service Desk
Engineer job must hold a Bachelor’s degree in computer science or equivalent.
⇗ Experience and skills in Network Monitoring and Service Desk Support
⇗ Minimum of five 5 years of proven work experience in a similar,
technology or telecoms, customer-facing organization.
⇗ Resilient and capable of working long hours
⇗ Team player
⇗ Excellent communication Oral and written skills
⇗ Analytical skills
⇗ Problem-solving skills
⇗ Accountability

How to Apply
All candidates should apply online at the link below.
Click Here ]https//ug.raxiogroup.com/jobs/nocservicedeskengineer/

Send your Application Through

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Jobs in Kampala Uganda Raxio Data Centre Jobs in Kampala Network Operations Centre And Service Desk Engineer Jobs Jobs in Kampala at Raxio Data Centre Network Operations Centre And Service Desk Engineer Jobs Employment opportunities Raxio Data Centre

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Brown Alex Wednesday 24 February 2021 Employment opportunities at Kampala Jobs in Kampala Raxio Data Centre Uganda Jobs