Jobs in Kampala at Lancet Laboratories Uganda

Jobs in Kampala Uganda Lancet Laboratories Uganda Jobs in Kampala Supervisor Client Relations Job Careers Jobs in Kampala at Lancet Laboratories Uganda Supervisor Client Relations Job Careers Employment opportunities Lancet Laboratories Uganda

Job Title ⇒ Supervisor Client Relations
]https//www.theugandanjobline.com/
Organisation ⇒ Lancet Laboratories Uganda
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ Business Development Manager
About US ⇒
Lancet Laboratories Uganda limited is the leading provider of private
diagnostic pathology services in Uganda. Incorporated and registered in Uganda
since April 2009, it forms part of the Lancet Laboratories East Africa Group
based in Nairobi, Kenya.
Job Summary ⇒ The Supervisor Client Relations oversees the customer care
department and other associated tasks within the department. Conduct, lead and
trains a company’s service staff, investigate and solve product and service
complaints. The position also ensures effective functioning of the customer
care department, to ensure success you need to employ prudence and tact in
interacting with others, and be focused on customer and staff retention,
playing a collaborative role in growing and implementing standards and
processes, maintain documentation such as correspondence and operational
records and building and maintaining good relationships with clients by
listening to complaints or concerns with the aim of resolving them.
Key Duties and Responsibilities ⇒
⇗ Provides pricing quotes to both internal and external customers in a timely
and efficient manner to ensure that they receive correct and adequate
information.
⇗ Receives, follows up and resolves client queries and complaints raised via
email or phone and always ensures customer satisfaction.
⇗ Comply with Quality Assurance by meeting statistical requirements and
complying with quality standards by maintaining confidentiality and patients’
personal data and other information to protect the privacy of patients and
integrity of the organization, ensuring the organizations’ customer service
objectives.
⇗ Customer interface and building customer relations through customer visits,
conference calls, emails and build a long-term professional relationship and
to ensure customer satisfaction to formalize business agreements and smoother
business processes
⇗ Resolving operational issues such as lack of communication to ensure mutual
understanding and implementation of changes for improvement of service
delivery to internal and external clients
⇗ Attend to escalated doctors’ requests and make follow up on all information
required
⇗ Send emails to doctors on test results that need to be communicated to
patients
⇗ Attend to telephone queries/ customer complaints regarding results and
conduct investigation on the complaints.
⇗ Collaborate with internal teams Admins, Techs, Couriers, management and
Senior Management
⇗ Act as point of contact for complaints and escalate issues as appropriate
⇗ create and nurture long-term relationships with customers.
⇗ Compile client services reports and submit to the BDM for review and
approval
⇗ Monitor telephone accounts as per set standard and operating procedures
⇗ Monitor the wage of cell phones to prevent abuse and ensure compliance to
set standard and operating procedures.
⇗ Assist the BDM with logging of tasks by investigating to ensure correcting
action is taken
⇗ Handover queries pertaining to send a way from the shipping sept including
pricing
⇗ Monitors and manages phone check list to ensure all urgent results have
been phoned through
⇗ Elevate complaints and feedback to the relevant departments.
⇗ Update list of telephone numbers for all departments
⇗ Troubleshooting to find out reasons for visits, who the visitor is here to
see and which department to contact for assistance.

Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold a Bachelor’s Degree in Public Relations
⇗ Three years’ experience in a similar position
⇗ Client services standard working policy procedures
⇗ Background in customer service; Medical industry knowledge is a plus
⇗ Experience tracking relevant KPIs e.g. customer satisfaction
⇗ Highly organized with a strong attention to detail
⇗ A customer-oriented attitude
⇗ Problem-solving aptitude
⇗ Ability to work well with a team

Competencies
⇗ Basic computer and typing skills
⇗ Knowledge of Lancet
⇗ Communication and Interpersonal Skills
⇗ Attention to detail
⇗ Ability to work in a team
⇗ Ethical Behavior
⇗ Customer Service Skills
⇗ Drive Includes energy and Stamina
⇗ Patience
⇗ Ability to handle sensitive and confidential information
⇗ Administrative skills
⇗ Professionalism
⇗ Telephone Etiquette
⇗ Independence
⇗ Analytical Thinking
⇗ Conceptual Thinking
⇗ Proactivity
⇗ Results Orientation
⇗ Thoroughness
⇗ Concern for Excellence
⇗ Flexibility Towards Others
⇗ Service Orientation
⇗ Development Orientation
⇗ Preferably Male

How to Apply
All interested applicants should submit their Application, CV, certified ID
copy, clearly indicate the position you are applying for. To Human Resource
Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand
deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda
National Bureau of Standard UNBS. Or Email hr@lancet.co.ug
NB Short listed candidates will be required to undergo background
checks and assessments.
Deadline 19 th February 2021

Apply Through

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Email⇒hr@lancet.co.ug
URL⇒Link

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Jobs in Kampala Uganda Lancet Laboratories Uganda Jobs in Kampala Supervisor Client Relations Job Careers Jobs in Kampala at Lancet Laboratories Uganda Supervisor Client Relations Job Careers Employment opportunities Lancet Laboratories Uganda

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Brown Alex Thursday 18 February 2021 Employment opportunities at Kampala Jobs in Kampala Lancet Laboratories Uganda Uganda Jobs