Jobs in Kampala at Credit / Collections Job VacanciesTugende

Jobs in Kampala Uganda Credit / Collections Job VacanciesTugende Jobs in Kampala Several Field Officer Jobs in Kampala at Credit / Collections Job VacanciesTugende Several Field Officer Employment opportunities Credit / Collections Job VacanciesTugende

Job Title ⇒ Field Officer - Credit / Collections Several Job
Vacancies ]https//www.theugandanjobline.com/
Organisation ⇒ Tugende
Duty Station ⇒ Any of our branches of operations, Uganda
Job opening ⇒ 3 rd February, 2021
About Tugende
Tugende is a for-profit social enterprise providing asset and SME finance,
leasing, insurance, and financial literacy to new customers, and consumer
finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled
asset financier of income-generating assets for proven entrepreneurs, using a
lease-to-own product to offer an affordable path to ownership of these assets.
Tugende empowers customers unable to access formal credit and has financed
over 35,000 customers.
Job Summary We are looking for competent and motivated
Credit/Collections Officers that can work with little direction to serve as
the main point of contact between Tugende and its clients. Tugende’s mission
is “Helping people help themselves”. The Tugende Credit/Collections Officer
will be responsible for the client’s lease approval process, from the initial
class to final lease payment, loss recovery. The Credit/Collections Officers’
day-to-day responsibilities include conducting Tugende field operations e.g.
vetting, loss recovery, managing collections, and responding to client needs.
Key Duties and Responsibilities ⇒ The job holder will be assigned to
deliver on the following assignments
Client vetting and Management
⇗ Recruit new applicants Identify capable clients for Tugende hire-purchase
arrangements.
⇗ Register applicants Meet with applicants to obtain information on them and
answer their questions about the application process.
⇗ Vet applicants Conduct field visits at the applicant’s stage and home
while paired with another Field Officer.
⇗ Analyze the strength of completed applications Analyze applicants’
financial status, creditworthiness and outstanding leases to determine
applicant qualification.
⇗ Approve/Reject applicants Evaluate applicant's creditworthiness in line
with the existing guidelines
⇗ Review lease agreements to ensure that they are complete and accurate
according to the Tugende Policies.
⇗ Help deliver Motorcycles to new clients. Ensure that clients understand the
key terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
⇗ Collections Manage a portfolio of up to 180 clients. Regularly follow up
on client repayments on the phone and in-person, understand any repayment
and work challenges, give recommendations or escalate problem cases where
necessary. Ensure client data is accurately captured in the lease management
system in a timely manner
⇗ Customer service Listen and attend to customer comments and inquiries,
give recommendations or escalate problem cases where necessary.
⇗ Office work Be able to help with office work including signing contracts
with clients, transferring titles for Motorcycles and processing passenger
service vehicle licenses PSVs.
⇗ Office maintenance Help keep the office clean, manage motorcycle traffic
outside the office, and coordinate clients during applicant classes.
⇗ Coordinate with local authorities Engage them as required to facilitate
field operations.

Note ⇒ This job description gives a general guideline, and therefore does
not include an exhaustive list of all duties and responsibilities

Qualifications, Skills and Experience ⇒
Preferred skills, knowledge & abilities
⇗ Excellent communication, presentation skills and professionally presentable
⇗ Exhibit a passion for customers, and provide excellent customer service and
empathy for our customers
⇗ Team players with strong interpersonal skills
⇗ Ability to work under pressure in a fast paced environment and flexible
working in different regions of Uganda
⇗ Adopt and champion the values that Tugende stands for Integrity, Empathy,
Teamwork, Solutions-Oriented and Always growing
⇗ Ability and willingness to learn to ride a motorcycle to conduct fieldwork
⇗ Computer literate with ability to comfortably use MS Office.
⇗ High level of professionalism and integrity, with good moral character
⇗ Fluent in at least two or more key local languages.

Preferred qualifications and experience
⇗ A minimum of a Bachelor’s degree in a business-related field from a
recognised institution of learning.
⇗ Ready to learn riding a motorcycle
⇗ Experience with PowerPoint, Excel, and Google Suite.
⇗ At least one year of work experience working with a credit-related
business.
⇗ Field work and community development experience.
⇗ Motorcycle riding ability is an added advantage
Key Competencies
⇗ Hold values similar to our own Integrity;- Empathy, Teamwork,
Solutions Oriented and Always growing.
⇗ Confidentiality Able to handle sensitive information professionally
and confidentially.
⇗ Positive Attitude the main mindset of “getting things done” and
finding satisfaction in developing sustainable long-term solutions at all
times.
⇗ Flexible and resilient Willingness to travel, flexible in schedule
and work hours, seek direct feedback and see every challenge as an opportunity
to grow.
Benefits
What will you gain
⇗ Career Trajectory This is a role with significant leadership
potential to grow as the company operations grow. Someone who does this job
can be promoted to; Senior Credit/Collections Officer, Credit/Collections Team
Leader, Credit/Collections Coordinator, Deputy Branch Leader, Junior Branch
Leader, Branch Leader, Senior Branch Leader, with a possibility of crossing to
other operations and other departments’ functions.
⇗ Meaningful Work Tugende’s work gives entrepreneurs the
opportunity to earn a better living for themselves and their families. We are
changing East Africa’s asset-finance industry by building a sustainable
business that ignites financial development. Join this movement!
⇗ Great Team Tugende has a smart, fun, and growing team of ~489
employees. We take our work seriously, but love to joke and have fun. We
regularly have fully-paid, voluntary team outings, as well as fun parties for
our customers. Our headquarters are in Kampala, Uganda and we are rapidly
expanding in East Africa.
⇗ Hours and compensation This position is for an ambitious, full-
time employee who will take on additional responsibilities and projects as
they arise. Tugende offers competitive salaries and benefits that reflect a
person’s contributions to the company’s mission and growth.

More About Tugende
Tugende means “let’s go” in Luganda and signifies the company's mission and
what you say on the back of a motorcycle taxi. Tugende has been recognized as
a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI
Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3
financial inclusion start-ups in Africa. We have appeared in The Guardian,
BBC, Economist, and elsewhere.
As part of our regional expansion in East Africa, Kenya is now launched!
Beyond geographic growth, Tugende's future will include multiple asset finance
products and tools to help Tugende to reach millions of customers without
losing high touch personal support.
How to Apply ⇒
All candidates who wish to join Tugende in the aforementioned capacity should
apply online at the link below.
Click Here ]https//apply.workable.com/tugende/j/53C7071915/

Deadline Open

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