Wassha Africa Uganda Ltd Uganda Fresher Customer Support Officer Job Jobs

Jobs in Jinja Uganda Wassha Africa Uganda Ltd Jobs in Jinja Fresher Customer Support Officer Job Jobs in Jinja at Wassha Africa Uganda Ltd Fresher Customer Support Officer Job Employment opportunities Wassha Africa Uganda Ltd

Job Title ⇒ Customer Support Officer Fresher No Experience Jobs
]https//www.theugandanjobline.com/
Organisation ⇒ WASSHA Africa Uganda Ltd
Duty Station ⇒ Jinja, Uganda
Reports to ⇒ Customer Support Leader
About US
WASSHA Africa Uganda Ltd is a fast-growing start-up solar energy company in
Uganda offering alternative energy solutions to people who have no or limited
access to power. We empower them by offering an affordable and clean energy
service to enhance their businesses and/or improve their standards of living.
We engage an agent in a village “Agent” as the charging station to
distribute the product to customers.
Job Summary ⇒ The Customer Support Officer will ensure that Agent and
customer issues raised via incoming calls are recorded, reported and follow up
is made to ensure they are resolved.
Key Duties and Responsibilities ⇒
⇗ Receive incoming calls from Agents and customers.
⇗ Be empathetic and compassionate while dealing with Agent and customer
complaints.
⇗ Record data of high quality that can be used to better serve our Agents and
customers.
⇗ Set up new accounts for Agents as per WASSHA criteria.
⇗ Any other duties as may be assigned from time to time.
Troubleshooting
⇗ Learn all product details, technical specifications, and prices.
⇗ Ensure that Agent and customer issues raised via incoming calls are
recorded, reported and follow up is made to ensure they are resolved.
⇗ Patiently listen to customer complaints and offer them solutions to enhance
Agent and customer satisfaction.
⇗ Take responsibility for reported issues until they are resolved or
otherwise escalate unresolved issues or questions to your immediate supervisor
without delay
Encourage agents to boost sales
⇗ Aid the Sales process through outbound calls.
⇗ Keep track of the status of all assigned Agents through outbound calls.
⇗ Identify Agent/customer-specific needs over the phone and ensure they are
addressed.
⇗ Explain the product values, propositions and policies to increase the
customers’ demand.
⇗ Possess a persuasive tone while serving customers to ensure a sale is
completed.
⇗ Provide accurate product information to Agents and customers and never over
demonstrate or lie to Agents and customers about our product capabilities
Support field sales workers Marketing Representative, “MR”
⇗ Assist MRs to ensure completion of their required tasks in coordination
with the marketing team.
⇗ Manage the contract process with Agents by ensuring signed contracts are
scanned and stored as per company policy.
⇗ Provide any technical support to MRs while they are in the field.
⇗ Check task completion status of MRs.
⇗ Check Agent’s location coordinates using Google Map.

Qualifications, Skills and Experience ⇒
⇗ Fluent Language English and Luganda both speaking and writing
⇗ PC skill spreadsheets
⇗ Smartphone literacy
⇗ Fluent Language Samia Busia, Gishu Mbale or Runyakitara Western
⇗ Experience in the sales field and/or customer support call center role.
⇗ A person eager to grow and learn
⇗ Ability to build relationships and work in a fast-growing start-up
environment
⇗ Excellent interpersonal skills
⇗ Be willing to take responsibility for assigned tasks and complete them
⇗ Willingness to seek out the root cause of a problem.
⇗ Integrity and the ability to deal with confidential information are
essential
⇗ Ability to remain calm while dealing with customer complaints
⇗ Flexibility with ability to work under pressure.
⇗ Excellent verbal communication skills, ability to communicate with many
different types of people
How to Apply ⇒
All candidates should send an updated CV, Application Letter and academic
transcripts in PDF to recruitug@tz.wassha.com Please ensure to indicate the
JOB TITLE in the SUBJECT HEAD of the email.
Deadline 26th February 2021 at 1800 EAT

Apply Through

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Email⇒recruitug@tz.wassha.com
URL⇒Link

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Jobs in Jinja Uganda Wassha Africa Uganda Ltd Jobs in Jinja Fresher Customer Support Officer Job Jobs in Jinja at Wassha Africa Uganda Ltd Fresher Customer Support Officer Job Employment opportunities Wassha Africa Uganda Ltd

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Brown Alex Monday, 15 February 2021 Employment opportunities at Jinja Jobs in Jinja Wassha Africa Uganda Ltd Uganda Jobs