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IT Officer - Job Advert
About the Role
GOAL Uganda is seeking a motivated and detail-oriented Information Technology
IT Officer to join our vibrant and innovative IT department. The IT officer
will report to the IT Manager and will be responsible for supporting networks,
databases and systems, updating system hardware and software, troubleshooting
for system errors, and assisting team members in supporting all data security
and optimization. An extensive background in technology and computer science,
with experience in maintaining and installing IT systems, is a must.
Qualifications, Skills and Experience ⇒
To be successful in this role, you will need
⇗ A bachelor’s in computer science/ Information Technology/ Industry
certification MCSE, CompTIA A+, CompTIA Net+ certification, or other related
IT professional certification; must meet all state-required
licensure/certification. Preference given to candidates with the following
CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA,
MCP, MCSA, MCSE, MCITP, MTA
⇗ Previous experience in training
⇗ Minimum 2 years’ experience in an information technology role
⇗ Experience working with network and server management support
⇗ Excellent written, verbal communication skills and very flexible.
⇗ Problem-solving – Resolve problems while maximizing the efficient use of
computing resource
⇗ Working knowledge of systems procurement and requisitions for low-cost
items, Working knowledge with Remote desktop management, Familiarity with a
range of computer languages and development paradigms.
⇗ Basic knowledge of electronics computer repairs
⇗ Basic understanding database setup skills using MSSQL, MySQL for roster
system configuration desirable
Key Duties and Responsibilities ⇒
The key responsibilities of the role will be
Mobile/PC
⇗ Primary contact for Mobile/Tablet issues – hardware and software.
⇗ Coordination with field sta - Mobile/PC Usability, features, issues,
feedback.
⇗ Keep track of problems and repairs-log all tasks performed
⇗ Windows and Android configuration – User, Admin, security
⇗ Test and implement mobile/tablet/PC/Printer/Scanner setup, configuration,
troubleshooting, and maintenance standards for use in the organization.
⇗ Test and implement mobile/tablet management MDM for the organization.
Service
⇗ Set up equipment for new users and employees
⇗ Provide helpdesk and technical support either by phone, remote access, or
site visits
⇗ Must be able to troubleshoot both Hardware and software related issues.
⇗ Complete Hardware and software installations and upgrades and ensure anti-
virus systems are up to date
⇗ Perform regular preventive maintenance on the organization PCs
⇗ Facilitate the sharing of files & perform backups
⇗ Provide staff training in IT related matters in line with the GOAL Policy
⇗ Keeping an up to date IT database
⇗ Coordinate between the Kampala Head Office and the field office users on
IT-related matters.
⇗ 60 to 80% time on Field support-visiting as need be.
Networks
⇗ Network monitoring, troubleshooting, maintenance, and provision of weekly
network reports
⇗ Participate in ITO documentation including network diagrams and network
processes
⇗ Implement and oversee network devices configuration and periodic backup
plan and restoration when needed.
General terms and conditions
⇗ Code of Conduct and Accountability within GOAL
⇗ GOAL is an equal opportunities employer and has values and behaviours
framework which defines our code of conduct. Any candidate offered a job with
GOAL will be expected to adhere to the following key areas of accountability
⇗ Comply with GOAL’s policies and procedures with respect to safeguarding,
Code of Conduct, health and safety, data protection and confidentiality, do no
harm principles and unacceptable behaviour protocols.
⇗ Report any concerns about the welfare of a child or vulnerable adult or any
wrongdoings within our programming area.
⇗ Report any concerns about inappropriate behaviour of a GOAL staff or
partner.
Safeguarding
Children and vulnerable adults a must be safeguarded to the maximum extent
from deliberate or inadvertent actions and failings that place them at risk of
abuse, sexual exploitation, injury and any other harm. One of the ways that
GOAL shows this on-going commitment to safeguarding is to include rigorous
background and reference checks in the selection process for all candidates.
GOAL
Established in 1977, GOAL is an international humanitarian agency, with a
global team of 2,400 personnel, dedicated to alleviating the needs of the most
vulnerable communities. Currently operating in 13 of the world’s most
vulnerable countries, GOAL delivers a wide range of humanitarian and
development programmes, ranging from humanitarian relief in disaster
situations, to focusing on nutrition, food security, and building greater
resilience and sustainable livelihoods.
General description of the country programme
First operational in Uganda in 1979, the current GOAL Uganda country programme
focuses on Health including WASH, Health Accountability and Nutrition
programming; and a market based systems approach to improving agricultural
livelihoods and WASH. GOAL Uganda mainstreams gender, child protection, social
behaviour change and resilience strategies across all programming. GOAL works
on a district focused approach and uses a mixture of direct implementation and
partnerships with national and international civil society organizations,
local government, the private sector and communities to give effect to our
mission.
GOAL Uganda has a skilled team of approximately 100 personnel and manages an
annual operating budget of approximately €8.7 million 2018. GOAL is
currently operational in the North, South, East and West of Uganda with six
established offices in Kampala, Lira, Bugiri, Abim, Kaabong and Agago
Districts. GOAL Uganda country programme is funded by a number of donors who
include Mastercard, charity water, Irish Aid and some small foundations.
Our package includes a competitive salary, health insurance cover for up to 3
dependents, comprehensive 24-hour personal accident cover, terminal benefits
equivalent to one month for each completed year of service and our working
hours provide for a half day on Fridays. GOAL promotes a learning and
development environment with training & study opportunities aligned to our
staff development policy.
How to Apply ⇒
All interested applicants who meet the requirements should submit their
applications by email with at least 3 reference contacts current or former
Line Manager from the last three employers and daytime contact number to; The
Human Resource Manager, GOAL recruitment@ug.goal.ie indicating the title “IT
Officer” in the subject line. PLEASE DO NOT ATTACH CERTIFICATES.
Deadline 8 th September 2020

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Email⇒recruitment@ug.goal.ie
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Brown Alex Wednesday, 26 August 2020 Employment opportunities at Kampala Jobs in Kampala Uganda Jobs Uganda Jobs