It Officer Jobs at Jhpiego

Jobs in Kampala Uganda Jhpiego Jobs in Kampala It Officer Jobs in Kampala at Jhpiego It Officer Employment opportunities Jhpiego

Job Title ⇒ IT Officer ]https//www.theugandanjobline.com/
Organization ⇒ Jhpiego
Duty Station Kampala, Uganda
About US ⇒
Jhpiego is an "international non-profit health organization affiliated with
Johns Hopkins University." The group was founded in 1973 and initially called
the Johns Hopkins Program for International Education in Gynecology and
Obstetrics, but is now referred to simply as Jhpiego.
Job Summary ⇒ The IT Officer is responsible for the management of the IT
infrastructure Servers and Network Support, client systems desktops,
Printers, laptops and phones, end user support at Jhpiego Uganda offices, and
technical assistance to health facilities, as needed, that extends health
services to rural and underserved populations. The nature of the work requires
an individual who is service-oriented, organized, and who can interact with
diverse end-users and technical staff, prioritize tasks, and resolve technical
issues.
Key Duties and Responsibilities
Network & Server administration
⇗ Provide support on LAN / WLAN/ WAN / VPN telephone or VoIP
⇗ Troubleshoot system and network failures and identify bottlenecks to ensure
long term efficiency of network
⇗ Test and configure software and maintain and repair hardware and peripheral
end user devices
⇗ Organize and schedule upgrades and systems maintenance
⇗ Manage Project data Backup and IT disaster recovery plans
⇗ Provide technical support to project team on computer and network usage and
offer comprehensive advice and instructions
⇗ Setup, configuration, monitoring and management of server hardware, server
applications, UPSes and other power backup systems
⇗ Perform diagnostics and management and support of the Server
infrastructure, Intranet and other Servers
⇗ Management of the print servers and All-in-One
⇗ Manage and Escalate issues with network equipment including switches,
wireless access points and
User and Client System Support
⇗ Provide user support diagnosis and resolution of basic Hardware and
Software faults.
⇗ Troubleshoot user computer software and hardware issues and make repairs
and perform scheduled updates
⇗ Manage the Help Desk system to ensure IT Support SLAs are
⇗ Join end user Computers to the Azure Active Directory
⇗ Ensure security updates on end user equipment is
⇗ Maintain computers hardware parts and
⇗ Manage IT equipment inventory
⇗ Maintain system and configuration change documentation
⇗ Review, evaluate, and make recommendations on proposals for hardware or
software
Compliance
⇗ Ensure user compliance with IT policies and
⇗ Follow Jhpiego IT Service Management
⇗ Participate in IT Scheduled projects and Scheduled
⇗ Maintain system and configuration change documentation.
⇗ Prepare, document, and communicate system status reports with Global ISTS
team User Training
⇗ Identification of routine desktop and application support issues and
provision of training for staff and partners as
⇗ Provide Support, end user Training and Configuration on M365 and other
cloud collaboration Technologies
⇗ Maintenance of IT User Guide, and develop per project, if needed.
Administration
⇗ Maintain IT hardware and software asset
⇗ Management of loaner equipment pool. Other

Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a Bachelor degree in Computer Science, Tec
⇗ CompTIA A+ Certification.
⇗ CompTIA Network+ or CCNA Certification.
⇗ ITIL Foundation
⇗ Five years’ experience in a similar role.
⇗ Good knowledge of LAN/WAN networks, TCP/IP protocols and network
technologies
⇗ Extensive experience with desktop and laptop hardware from major vendors.
⇗ Extensive experience supporting desktops, laptops, and mobile devices.
⇗ Extensive experience using and supporting Microsoft Windows, Microsoft
Office, Adobe Acrobat and other common desktop applications.
⇗ Experience with Microsoft Office 365.
⇗ Experience with videoconferencing systems, including Zoom
⇗ Highly developed troubleshooting skills and processes.
⇗ Ability to explain technical issues to a non-technical audience.
⇗ Ability to exercise independent judgment in determining and implementing
improvements/solutions for computer hardware.
⇗ Ability to work in a team and foster teamwork in others.
⇗ Able to carry loads of 50 pounds, including servers, printers and computers
for physical setup.
⇗ Understanding of the importance of documenting system configuration
information.
⇗ A broad variety of IT and support management skills including the ability
to discriminate between incidents and problems and knowing when a quick fix
is not sufficient to permanently resolve a problem.
⇗ Ability to identify and categorize relevant information about changes in
configuration for recording purposes.
⇗ Be self-motivated, proactive and have a positive attitude to work requiring
minimum supervision.
⇗ Excellent organizational skills including the ability to handle a variety
of assignments sometimes under pressure of deadlines.
⇗ Be cooperative, hardworking, flexible & dependable.
⇗ Ability to communicate effectively, instilling trust and confidence.
⇗ Excellent interpersonal and communication skills.
⇗ Be willing to take on extra responsibilities in order to achieve the
goals/objectives set by the organization.
How to Apply
All applicants are encouraged to apply online at the link below.
Click Here ]https//jobs-jhpiego.icims.com/jobs/4044/job

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Jobs in Kampala Uganda Jhpiego Jobs in Kampala It Officer Jobs in Kampala at Jhpiego It Officer Employment opportunities Jhpiego

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Friday 20 November 2020 Employment opportunities at Kampala Jhpiego Uganda Jobs Jobs in Kampala