Jobs in Kampala Uganda Automation And Service Management) Jobs in Kampala Mtn Uganda Jobs – Infrastructure Operations Specialist Jobs in Kampala at Automation And Service Management) Mtn Uganda Jobs – Infrastructure Operations Specialist Employment opportunities Automation And Service Management)
Job Title Infrastructure Operations Specialist Tools, Automation and Service Management
Organisation MTN Uganda
Duty Station Kampala, Uganda
Reports to Senior Manager Network & Infrastructure Operations
About US
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary The Infrastructure Operations Specialist Tools, Automation and Service Management will pro-actively support the Day to day Operations in the Technology division through Tools, Automation and seamless Operations to ensure that MTN achieves the predefined company objectives.
Key Duties and Responsibilities
Design and Automation of processes to streamline operations.
Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
Integrate the ITSM tool with all vendors, OpCos and Service providers
Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure like Splunk, OSSEC, Trend micro, Operational tools and other security tools
Execute and oversee new tools for software upgrades and changes.
Monitor and test Backoffice performance and provide performance statistics and reports.
Participate in designing solutions to align to automation.
Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
Planning and managing support for incident management tools and processes.
Security Incident and Event Management including proactive security monitoring.
Third party access control, authorization and User access review for selected systems’ OS, DB and APP.
Endpoint, network access management and Vulnerability assessments
Coordinating interfaces between incident management and other service management processes
Driving the efficiency and effectiveness of the incident management process
Developing and maintaining the incident management process and procedures
Manage end to end configuration & Release management in liaison with the ITO partners.
Manage end to end service continuity across technology in liaison with the different Vendors.
Key Performance Areas Core, essential responsibilities / outputs of the position KPA’s
Quality of projects delivered.
Completeness, accuracy and efficiency of defined processes and procedures
Adherence to approved operating standards and methodologies.
Efficient delivery of solutions in line with defined of SLAs
Operational stability
Quality of Audit findings i.e., towards zero negative audit findings
Qualifications, Skills and Experience
The ideal candidate for the MTN Uganda Infrastructure Operations Specialist Tools, Automation and Service Management job placement must hold a Bachelor’s Degree in Computer Science, Information Technology, Electrical/Telecom Engineering, or related field
Relevant certification / accreditation i.e., Business process Framework training and development languages
Software security tools and Software Engineering tools Knowledge.
Five to six years of experience in Operations in a stressful environment specifically in tools based on Unix/ Linux and windows plus security operations, Plus 3 years in process driven environments
Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
Analytical skills
Business acumen – an understanding of the business as a whole.
Change management skills
Coaching skills – to develop the team and staff.
Communication skills
Conflict management skills
Delegating skills
Facilitation skills
Feedback skills
Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
Influencing skills
Negotiation skills
Quality management skills
Relationship skills – to build relationships to facilitate efficient workflow.
Risk management skills
Scanning skills – to search for new ideas, trends, and principles.
Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
Systems thinking – understanding the “big picture”.
Time management, specifically the ability to prioritize.
Ability to deal with high levels of ambiguity.
Analytical
Assertive
Attention to detail.
Communication
Conceptual thinking
Consultative approach
Continuous improvement philosophy
Decision making
Emotional intelligence
Integrity
Planning and organizing
Quality assurance
Results orientated.
Solution providing
Strategic thinking
Competencies
IP Training
ITIL training
Basic Audit training
Project management methodologies
Relationship management
Training in Microsoft Visual, excel, word and PowerPoint.
How to Apply
All candidates who wish to join MTN in the aforementioned capacity should apply online at the MTN e-portal link below.
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For more jobs in Uganda visit ugandajobss.blogspot.com website
Jobs in Kampala Uganda Automation And Service Management) Jobs in Kampala Mtn Uganda Jobs – Infrastructure Operations Specialist Jobs in Kampala at Automation And Service Management) Mtn Uganda Jobs – Infrastructure Operations Specialist Employment opportunities Automation And Service Management)
For more jobs in Uganda visit ugandajobss.blogspot.com
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