Jobs in Kampala Uganda Impact And Innovations Development Centre (IIDC) Jobs in Kampala It Technical Support Officer Jobs Jobs in Kampala at Impact And Innovations Development Centre (IIDC) It Technical Support Officer Jobs Employment opportunities Impact And Innovations Development Centre (IIDC)
Job Title ⇒ IT Technical Support Officer
]https//www.theugandanjobline.com/
Organisation ⇒ Impact and Innovations Development Centre IIDC
Duty Station ⇒ Kampala, Uganda
About US ⇒
Impact and Innovations Development Centre IIDC is a regional technical
assistance organization that supports nonprofits to develop programmes that
are effective and sustainable.
Job Summary ⇒ The IT technical support officer will be responsible for the
smooth running of computer systems and ensuring that users get maximum
benefits from them; monitor and maintain the computer systems and networks of
the organization, installing and configuring computer systems, website
management, diagnosing hardware and software faults and solving technical and
applications challenges.
Key Duties and Responsibilities ⇒
⇗ Install and configure computer hardware operating systems and applications
⇗ Troubleshoot and undertake 1st level repair of hardware, operating systems
and applications before escalation to either hardware/software vendors
⇗ Administer, monitor, and maintain computer systems and networks to ensure
network uptime and availability of services.
⇗ Implement digital security controls and measures to ensure security attacks
from both internal and external users are averted
⇗ Liaise with service providers i.e., ISP, Telephony, printers to ensure
maximum vendor support is offered.
⇗ Troubleshoot, diagnose, and solve IT systems and network-related
challenges. 7. Provide capacity building sessions to the team to ensure basic
IT knowledge is imparted to the users. This shall include providing technical
support, training sessions, procedural documentation, and relevant reports
shared regularly
⇗ Set up new users' accounts and profiles and at all times ensure the
confidentiality of user data.
⇗ Test and evaluate new technologies to improve the organization’s ways of
working. 10. Enforce the use of cloud services for data storage to mitigate
the risk of data loss due to computer/laptop loss or technological failures.
⇗ To always keep an updated inventory of IT systems both hardware and
software including expiry of licenses and subscription renewals
⇗ Ensure the organization website is updated regularly with official updates
from your line manager
Qualifications, Skills and Experience ⇒
⇗ The applicant must hold a Bachelors in information technology, computer
science or a closely related field required;
⇗ A minimum of three years of experience providing information communications
technology ICT and administrative support in a development context;
⇗ Experience working with backend administration of websites is a MUST;
⇗ Experience working Non-government Organisations;
⇗ Excellent organizational skills and ability to work in a fast-paced
environment;
⇗ Ability to prioritize and manage multiple tasks simultaneously;
⇗ Ability to think logically and identify challenges that need escalation to
vendors as soon as possible.
⇗ Good technical troubleshooting skills
⇗ A team player
⇗ Problem-solving skills
⇗ The ability to prioritize your workload
⇗ Experience with Windows operating systems and Microsoft Office applications
⇗ Ability to offer in-house and remote support to users.
⇗ Keeping abreast with new trends in technology
How to Apply ⇒
All candidates should send applications with a one-page application/cover
letter plus a CV to admin@iidcug.org and type the title “Application for the
position of IT Technical Support Officer” as the subject line. Address your
applications to;
The Finance and Administration Manager,
Impact and Innovations Development Centre,
P.O. Box 27516, Kampala Uganda
Note Only shortlisted candidates will be contacted
Deadline 15 th January 2021
Send your Application Through
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Email⇒admin@iidcug.org
URL⇒Link
Warning Never Pay money for getting a job.
For more jobs in Uganda visit ugandajobss.blogspot.com website
Jobs in Kampala Uganda Impact And Innovations Development Centre (IIDC) Jobs in Kampala It Technical Support Officer Jobs Jobs in Kampala at Impact And Innovations Development Centre (IIDC) It Technical Support Officer Jobs Employment opportunities Impact And Innovations Development Centre (IIDC)
For more jobs in Uganda visit ugandajobss.blogspot.com
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