Jobs in Kampala Uganda Population Services International (PSI) Jobs in Kampala It Support Assistant Jobs in Kampala at Population Services International (PSI) It Support Assistant Employment opportunities Population Services International (PSI)
Job Title ⇒ IT Support Assistant
]https//www.theugandanjobline.com/
Organisation ⇒ Population Services International PSI
Duty Station ⇒ Kampala, Uganda
Reports to ⇒ IT Systems Administrator
About US ⇒
With over 50 years of experience, working in over 50 countries, Population
Services International PSI is the world’s leading non-profit social
marketing organization. PSI is reimagining healthcare, by putting the consumer
at the center, and wherever possible – bringing care to the front door. We are
working to fix market failures, shape future health markets and shift policy
and funding to better support consumer empowered healthcare.
Job Summary ⇒ We are looking for a suitable candidate to take on the
Temporary role of IT Support Assistant. This position will maintain and assure
the Sexual and Reproductive Health services quality standards within the PSIU
franchise, partners and public health facilities and ensure compliance with
the PSI Quality Assurance Plan.
Key Duties and Responsibilities ⇒
Ensure Safe Business Systems Operations
⇗ Support in management of the PSIU locations’ ICT infrastructure including
LANs and WANs, Wi-Fi, networks, computers, laptops and servers across the
organization.
⇗ Ensure strict implementation and roll out of the approved ICT Policies and
Guidelines.
⇗ Ensure the strict design, implementation and roll out of the approved ICT
minimum standards for hardware and software.
⇗ Implement recommended IT Security guidelines to ensure the systems, servers
and users’ data are protected from threats.
⇗ Implement disaster recovery and business continuity measures to ensure
smooth operations of PSIU and eliminate downtime.
⇗ Execute technical measures of content filtering, to ensure the proper use
of the business internet connection and the protection of PSIU’s operations
from internet and cyber threats.
⇗ Ensure all systems, software and hardware operated in PSIU are officially
licensed and have the latest security patches, updates and firmware.
⇗ Provide onsite and remote support for the user’s daily technical issues and
provide timely and effective solutions.
⇗ Maintain an up-to date ICT documentation of all ICT services in place,
infrastructure, hardware, network, licenses, access credentials and any ICT
related service or contracts.
⇗ Conduct quarterly stock taking and inventory of the ICT assets.
⇗ Manage and update malware protection software and other processes.
⇗ Respond immediately to usability concerns.
⇗ Upgrade systems and processes as required for enhanced functionality and
security issue resolution.
⇗ Contribute to and maintain system standards.
Provide System Administration Support
⇗ Set-up and maintain user accounts, organization units & groups.
⇗ Setup and maintain Email accounts, groups and distribution lists in
Office365.
⇗ Setup and maintain SharePoint sites, libraries and lists in SharePoint
Online on Office365.
⇗ Train end users on the use of business systems, including data capture
features, processes, development of training curricula and job aids, and
system administration tasks.
⇗ Provide help-desk support by responding to and resolving support tickets
within the required timelines.
⇗ Provide technical support for both hardware and software issues our users
encounter.
⇗ Manage the configuration and operation of client-based computer operating
systems.
⇗ Manage Business systems installation and configuration procedures.
⇗ Install and test computer-related equipment.
Qualifications, Skills and Experience ⇒
⇗ The ideal candidate must hold an undergraduate degree in Computer Science,
Information Technology, Informatics, Data analytics or a related field.
⇗ Network certification CISCO preferably or Microsoft Infrastructure/Cloud
Certification is an added advantage.
⇗ Comptia Linux+ or LPIC 1 is an added advantage.
⇗ At least three years of experience working in a related position.
⇗ Experience working with an open source helpdesk support system.
⇗ Experience with one or more general purpose programming languages/Scripting
language including but not limited to, Python, Bash, R, Java, PHP, C#.
⇗ Experience working with Hyper V and other Virtualization Environments
VMware, Microsoft HyperV etc.
⇗ Experience working with Network security infrastructure such as Fortinet,
Sophos and USG.
⇗ Experience building workflows with Microsoft PowerApps, Power Automate and
Dynamics 365.
⇗ Experience with using Business Intelligence solutions especially Power BI.
⇗ Experience working with Office365 with specific skills in SharePoint and
OneDrive.
Desired
⇗ Excellent training and presentation skills.
⇗ A creative, innovative and strategic thinker.
⇗ Strong analytical skills & structured approach to work.
⇗ Teamwork and Ability to work with remote teams to provide support over
email, phone and remote Logon.
⇗ Ability to build capacity on IT technology while taking into account the
specific needs of the user, helping them solve their business problems through
meaningful engagement with outside vendors and business systems.
How to Apply ⇒
All suitably qualified and interested candidates should email their cover
letter addressed to the Human Resources and Administration Manager, PSIU, and
an updated CV ONLY to apply@psiug.org indicating the Job title in the subject
of the email.
Please state your salary expectation in the cover letter as a key requirement.
Deadline 2 nd February 2021.
NB Applications received will be reviewed on a rolling basis, so we encourage
you to submit your application as soon as possible. Only shortlisted
candidates will be contacted. Please note PSI Uganda does not solicit for
funds during any recruitment process.
Read and Apply Now Through
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Email⇒apply@psiug.org
URL⇒Link
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Jobs in Kampala Uganda Population Services International (PSI) Jobs in Kampala It Support Assistant Jobs in Kampala at Population Services International (PSI) It Support Assistant Employment opportunities Population Services International (PSI)
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