Emirates Group Uganda Airport Services Manager Job Jobs

Jobs in Kampala Uganda Emirates Group Jobs in Kampala Airport Services Manager Job Jobs in Kampala at Emirates Group Airport Services Manager Job Employment opportunities Emirates Group

Job Title ⇒ Airport Services Manager
]https//www.theugandanjobline.com/
Organisation ⇒ Emirates Group
Duty Station ⇒ Kampala, Uganda
About US ⇒
The Emirates Group is a state-owned Dubai based international aviation holding
company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai
International Airport. The Emirates Group comprises dnata, an aviation
services company providing ground handling services at 126 Airports, and
Emirate Airline, the largest airline in the Middle East. The Emirates Group is
a highly profitable business with revenue of US$21.1 billion and over 50,000
employees. The Group comprises of dnata, one of the largest air services
provider globally and Emirates airline, the Group’s rapidly expanding and
award-winning international carrier.
Job Summary ⇒ The Airport Services Manager will mainly manage and ensure a
safe, efficient, cost effective and timely airport operation so that Emirates’
image, reputation and customer service levels are maintained and enhanced to
the highest standards. Ensure that appropriate action is taken for providing
prompt service to Emirates customers to maintain, and where required, to
restore the goodwill and confidence of customers facing various adverse
situations flight disruptions, denied boarding, etc. Ensure that Service
Level Agreements, OTPs and EKAS KPIS are achieved in line with the company
standards.

Key Duties and Responsibilities ⇒
⇗ Implement and periodically review strategy to ensure that EK airport staff
fulfils all procedures, standards and instructions as laid down by Airport
Services Procedures.
⇗ Achieve the Ground Handling performance targets set by Airport Services
such as flight punctuality, check-in standards and baggage delivery times, so
that EK remains competitive. This will be achieved through regular liaison
with the management of Handling Agents and other service suppliers in order to
identify problem areas and find solutions to them.
⇗ Ensure that adequate measures are implemented and maintained in order to
protect the safety and security of the whole operation including aircraft,
passengers, cargo, baggage and all staff. Monitor all aspects of the
operation in order to achieve and maintain acceptable customer service
standards.
⇗ Lead, guide and develop staff in order to ensure the maintenance of a
disciplined, motivated work force, and adherence to customer service and other
operation standards.
⇗ Perform all administrative duties in an accurate and timely manner, e.g.
Monthly Reports, Performance Appraisals, Baggage Claim settlements, invoice
verification, general correspondence, and complaint investigation and
highlight areas of potential problems, reoccurring discrepancies, service
failures and provide recommendations for continuous improvement.
⇗ Prepare and constantly review local procedures or Diversion/Delay
Handling/Disruptions and Emergency Procedures for the reference of both EK
staff and those of the Handling Agent.
⇗ Check on an ongoing basis the competency of both EK and Handling Agent
staff in all areas, particularly Load Control where licence’s are required.
⇗ Represent EK at appropriate official forums, i.e. AOC meetings, AOC sub-
committees, and Working Group meetings, and liaise with government
organizations, i.e. Customs, Immigration, DETR Department of Economic
Transport Review.
⇗ Develop and maintain excellent relationships with internal/external
departments, Airport authorities, GHAs and other service providers and
exercise personal influence to achieve the required end results for Emirates.
⇗ Accountable for annual budgeting of revenue, expenses and capital
expenditure. Within these parameters, provide a cost efficient service that
best represents value for money. Create dynamic measurement and reporting
systems, for purposes of providing periodic reports on the operations. Review
overall performance of all areas in terms of costs, revenue, productivity,
quality, safety and security. Regularly analyze results with a view to pro-
actively attend to emerging issues.


Qualifications, Skills and Experience ⇒
⇗ The ideal candidate for the Emirates Group Airport Services Manager job
opportunity should be educated up to degree level or equivalent.
⇗ Qualified to an advanced level in Passenger Services, Ground Operations,
Baggage Claims, Reservations & Ticketing, and Weight and Balance.
⇗ At least eight years’ experience in Airport Passenger handling/Operations,
of which minimum of five years should be at a managerial level.
⇗ Should be conversant with Flight Planning and the pertinent aspects of
Meteorology.
⇗ Must be able to operate and/or be familiar with various computerised
systems, e.g. for Reservations, Baggage Tracing, and various software packages
used by the Company such as Word, Excel, etc.
⇗ Must be able to work under pressure in an environment which requires a very
high degree of initiative.
⇗ Must be fluent in both Spanish and English.
Other Information
⇗ The job holder is responsible for adhering to the relevant health and
safety requirements and safe working practices applicable to their employment.
⇗ The jobholder is a senior member of the Country management team, and as
such, must be flexible in respect of his/her work, timings 24hour call-out
responsibility and functions. The jobholder must be prepared to work long
and extended hours where necessary in times of disruption. Administratively
the jobholder reports to Country Manager and functionally to Airport Services
Department in Head Office.
⇗ Jobholder should have the right to live and work in Uganda
How to Apply ⇒
All candidates who wish to join the Emirates Group in this capacity should
apply online at the link below.
Click Here ]https//tas-
ekgcareers.taleo.net/careersection/2/jobdetail.ftljob=2100000M&lang=en

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Jobs in Kampala Uganda Emirates Group Jobs in Kampala Airport Services Manager Job Jobs in Kampala at Emirates Group Airport Services Manager Job Employment opportunities Emirates Group

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Brown Alex Tuesday 19 January 2021 Emirates Group Uganda Jobs Employment opportunities at Kampala Jobs in Kampala