Jobs in Kampala at Mfs Africa

Jobs in Kampala Uganda Mfs Africa Jobs in Kampala 2 No Experience Customer Service Agent Job Jobs in Kampala at Mfs Africa 2 No Experience Customer Service Agent Job Employment opportunities Mfs Africa

Job Title ⇒ Customer Service Agent 2 No Experience Job Positions
]https//www.theugandanjobline.com/
Organisation ⇒ MFS Africa
Duty Station ⇒ Kampala, Uganda
About US
MFS Africa is the leading digital payments hub in Africa, enabling low-cost
payments across the continent. The company works in close partnership with
mobile network operators and financial institutions to bring simple and
relevant payment services to unbanked people. MFS Africa connects over 200
million mobile money users across sub-Saharan Africa through its platform –
the MFS Hub. As a B2B company, we enable cross-border payment for mobile money
operators, banks, money transfer operators, large corporate and a growing
number of SMEs. Our recent partnership with Visa will soon allow us to connect
the MFS Hub to Visa.net, effectively connecting African consumers and
businesses to the global digital economy. As a technology fintech company, we
strive to automate everything we do and run world-class operations. Our
locations include Port-Louis, Accra, Johannesburg, Nairobi and London. We’re
regulated by the FSC in Mauritius and the FCA in the UK.
Job Summary ⇒ We are looking for two highly analytical and energetic
individuals that possess great communication skills and good work ethic to
join our dynamic team as Customer Success Agents. The ideal candidates will be
responsible for resolving both general back office customer queries and
technical issues affecting our clients. As part of our dynamic team, they will
be required to leverage their communication and conflict Management skills to
ensure that partner issues are dealt with expeditiously and appropriately to
their delight. Further to this, they will participate in the continuous
learning of the organization through documenting novel issues and appropriate
steps for their resolution.
The successful candidates should bring experience, ideally in Telco/ICT
customer support environments and in contributing to continuous improvements
of services through network and service monitoring. They should be proactive
problem-solvers to avoid similar issues re-occurring and apply best practices
on customer issue resolutions. They will work closely with a team of Customer
Success Agents in customer-query management & issue resolution and will be
required to work on a rotational schedule of morning and evening weekday
shifts, with roughly two weekend day shifts per agent per month.
Key Duties and Responsibilities ⇒
⇗ Responding to calls and tickets logged through the MFS Africa ticketing
system
⇗ Consulting system logs to investigate issues described in tickets
⇗ Resolve product or service problems by understanding the customer’s
complaint, determining the cause of the problem, selecting and explaining the
best solution to solve the problem, expediting correction or adjustment, and
following up to ensure resolution
⇗ Analyze and report product malfunctions for example, by testing different
scenarios or impersonating users
⇗ Identify customer needs and help customers use specific features
⇗ Build sustainable relationships of trust through open and interactive
communication
⇗ Documenting issue resolution to contribute to department reference and
training materials

Qualifications, Skills and Experience ⇒
⇗ Ability to multitask in an environment with shifting priorities
⇗ Can work autonomously in a highly demanding environment
⇗ Ability to communicate well with customers from different backgrounds
⇗ Ability to de-escalate and effectively handle frustrated or difficult
clients
⇗ Possession of system analyzing skills with ability to identify root causes
of system issues
⇗ Problem solving skills and a keen eye for details
⇗ Willingness to perform at a level that exceeds expectation and with a high
level of integrity
⇗ Good command of English language.
⇗ Ability to speak French will be an advantage but not a requirement
⇗ Ability to work with Microsoft Office Suite. A good knowledge in Microsoft
Excel will be an advantage
⇗ A decent experience in any CRM Customer Relationship Management tool will
be an advantage

Benefits
⇗ We are highly innovative and were ranked by Fast Company as one of the most
innovative companies in the world
⇗ We work at the very cutting edge of fintech in Africa
⇗ We solve relevant problems for Africa and the world. We are building the
MFS Africa Hub into a payment infrastructure designed to last 100 years
⇗ We have a culture of caring and executing and a very diverse work
environment with over 30+ nationalities represented
How to Apply ⇒
All qualified and interested candidates should apply online at the link below.
Click Here ]https//apply.workable.com/mfs-africa/j/F115048556/

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Jobs in Kampala Uganda Mfs Africa Jobs in Kampala 2 No Experience Customer Service Agent Job Jobs in Kampala at Mfs Africa 2 No Experience Customer Service Agent Job Employment opportunities Mfs Africa

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Brown Alex Wednesday 20 January 2021 Employment opportunities at Kampala Jobs in Kampala Mfs Africa Uganda Jobs