Customer Support Analyst Jobs in Uganda

Jobs in Uganda Uganda World Vision International Jobs in Uganda Customer Support Analyst Jobs in Uganda at World Vision International Customer Support Analyst Employment opportunities World Vision International

Job Title ⇒ Customer Support Analyst
]https//www.theugandanjobline.com/
Organisation ⇒ World Vision International
Duty Station ⇒ Uganda
Reports to ⇒ Customer Service Lead
About US ⇒
World Vision Uganda is a Christian Relief, Development and Advocacy Non-
Government Organization dedicated to working with children, families and
communities to overcome poverty and injustice. We currently work in over 41
districts in Uganda. World Vision is committed to the protection of children
and we will not employ people whose background is not suitable for working
with children. All employment is conditioned upon the successful completion of
all applicable background checks, including criminal record checks where
possible. “Our Vision for every child, Life in all its fullness. Our prayer
for every Heart, the will to make it so.”
Job Summary ⇒ The Customer Support Analyst will provide ICT technical
support to World Vision Uganda Staff for efficient operation of digital
services and tools that impact achievement of World Vision Uganda’s child
well-being aspirations in line with Our Promise 2030.
Key Duties and Responsibilities ⇒
⇗ Manage customer incident In Service Now in line with Customer Service
standards.
⇗ Provide satisfactory customer support in line with World Vision Customer
care standards.
⇗ Participate in digital Services improvement projects in line with project
management best practices.
⇗ Contribute in the development of customer improvement surveys in line with
the ICT Annual Operating plan.
⇗ Participate in capacity building/training programs for World Vision Uganda
customers focused on building appreciation of core business digital services
and tools.
⇗ Assist in ICT inventory management software and hardware in line with
World Vision policies and guidelines.

Qualifications, Skills and Experience ⇒
⇗ The ideal applicant for the World Vision Customer Support Analyst job must
hold a Bachelor’s Degree in Computer Science, Information Systems, or other
related field. ITIL Training will be an added advantage
⇗ At least three years of relevant technical and business work experience in
the information technology field
⇗ Customer-focused. Must demonstrate a strong willingness to meet the
customer’s needs while balancing the organization’s needs and priorities
⇗ Demonstrates eagerness and aptitude for acquiring necessary technical
knowledge, skills and judgment to accomplish a result or to serve a client's
needs effectively
⇗ Excellent Communication and Interpersonal skills.
⇗ Problem solving / diagnostic skills.
⇗ Excellent analytical and report writing skills.
⇗ Proactive personality, self-driven and strongly motivated.
⇗ Spiritual maturity - ability to articulate and model our Christian identity
and mission in an inclusive way.
⇗ Team player.
How to Apply ⇒
All suitably qualified candidates are encouraged to submit your application
and complete Curriculum Vitae by applying online through visiting World Vision
International’s e-recruitment jobs portal at the web link below.
Click Here ]https//careers.wvi.org/jobs/uganda/information-
technology/customer-support-analyst/16555
Deadline 4 th April 2021

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Jobs in Uganda Uganda World Vision International Jobs in Uganda Customer Support Analyst Jobs in Uganda at World Vision International Customer Support Analyst Employment opportunities World Vision International

For more jobs in Uganda visit ugandajobss.blogspot.com

Brown Alex Monday 29 March 2021 Employment opportunities at Uganda jobs in uganda World Vision International Uganda Jobs